MANAGER

About the role

GATE has consistently outperformed larger, stronger companies and attributes its success to the dedication of its employees. Employees are willing to go the extra mile to provide excellent customer service, making GATE a dynamic company with an exciting future. If you enjoy a high‑energy, fast‑paced work environment, interacting with customers, and want opportunities for growth, you are invited to join the GATE family.

Responsibilities

• Ensure customer service is the first priority by providing a friendly and efficient experience for guests.
• Provide leadership and direction to employees to maximize customer service, profits, and sales.
• Address employee‑relation issues and enforce compliance with company policies.
• Resolve adverse situations including disgruntled customers or employees, drive‑offs, no‑fault product policies, invalid credit cards, and broken or malfunctioning equipment.
• Collaborate with the Store Assistant Manager and Team Leader to control store operations and inventory.
• Monitor inventory and ensure all shelves and coolers are stocked; place grocery and merchandise orders.
• Make all bank deposits for the store.
• Complete required reviews and reports and communicate this information to the Corporate Office.
• Maintain a high level of cleanliness and organization at the store.
• Perform minor maintenance and repairs on store equipment.
• Arrive to work on time, consistently, in proper uniform; ensure team is in proper uniform.
• Maintain personal grooming standards (hair clean and cut in a becoming style).
• Attend all required training, safety courses, office and departmental meetings.
• Report safety hazards, follow up that hazard has been corrected, and assist with providing a safe work environment.
• Complete interior and exterior housekeeping during the assigned shift.
• Schedule team and fill any work shift voids resulting from the absence of scheduled employees.
• Conduct employee disciplinary action through documentation in performance evaluations and terminations in accordance with company policy, with guidance of territory supervisor and/or Human Resources.
• Promote company‑wide open door policy with a positive attitude towards company policies.
• Contribute to a positive and supportive team environment.

Requirements

• Minimum age 18 years (to support the sales of alcohol and tobacco products).
• Successfully complete a pre‑employment drug screening and background check.
• Valid driver’s license.
• Ability to work a flexible schedule including weekends and holidays.
• Ability to speak, read, write, and comprehend English at a level sufficient to communicate effectively with staff and customers.
• Detail‑oriented with strong organizational skills.
• Ability to stand for extended periods of time.
• Ability to lift, carry, and move up to 50 pounds.
• Ability to bend, kneel, stoop, and reach (including overhead).

Qualifications

• Previous leadership or supervisory experience preferred.
• Mathematically proficient.
• Strong customer service and problem‑solving skills.
• Ability to operate a computer.

Skills

• Leadership and supervisory capabilities.
• Mathematical proficiency.
• Customer service and problem‑solving.
• Computer operation.
• Effective communication (English).
• Organizational and detail‑oriented.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Telehealth
• Flexible Spending
• Short‑Term Disability
• Long‑Term Disability
• 3 AFLAC Choices
• EAP Program
• 401k Retirement
• Paid Vacation
• Quarterly Bonuses
• Referral Bonuses
• Tuition Reimbursement

Schedule

Flexible schedule required, including weekends and holidays.