Manager

About the role

The Hourly Manager at Friendly's is responsible for managing daily restaurant operations with a focus on flawless execution, increasing profit, and enhancing the guest experience. This position assists the General Manager with assigned administrative and operational shift duties, provides guidance and direction to restaurant personnel, oversees kitchen, dining, and take-out operations, facilitates production and customer service, ensures safety regulations and quality standards are maintained, and enhances customer satisfaction.

Responsibilities

• Maintains team members during shifts.
• Provides on-shift coaching and corrections.
• Sets breaks and enforces all Federal and State Labor Laws.
• Supervises and motivates hourly employees to provide friendly service and deliver great food and ice cream to all guests.
• Ensures proper execution of all Friendly's food handling procedures and recipes, in compliance with all Daily Operating Procedures.
• Supports the team by working in a production position as needed.
• Manages guest service by greeting, assisting guests, and addressing issues and concerns according to company policy.
• Opens and closes the restaurant, assigns and follows up on opening and closing Daily Operating procedures and housekeeping jobs to ensure cleanliness standards are maintained.
• Ensures all safety, security, and sanitation policies are consistently executed.

Requirements

• Minimum of one (1) year of restaurant experience.
• Proven track record of achieving results and building successful teams.
• High school graduate or equivalent education.
• Ability to partner and build relationships while demonstrating leadership and integrity and promoting team success.
• Capable of performing all functions and meeting all qualification standards for all hourly positions.
• Knowledge of P.O.S. system and back office systems to fulfill management functions.
• Ability to walk and stand during an entire shift.
• Frequent bending and squatting required.
• Read, write, and communicate in English.
• Basic math skills.
• Able to hear well amidst loud background noise.
• Able to perform all job functions safely.
• Meets the company performance standards for the job.
• Completes a full background check.

Qualifications

• Ability to work flexible hours including days, nights, and weekends.
• Must be able to lift 50 pounds.

Skills

• Leadership
• Teamwork
• Customer Service
• Food Safety
• Time Management
• Problem Solving

Benefits

• Free Ice Cream - half gallon to enjoy with your family weekly!
• Free Meals
• Discount Program
• Flexible Schedule (Days, Nights & Weekends)
• Medical, Dental & Life Insurance
• Disability Programs (short term and long term)
• Employee Assistance Programs
• 401K Retirement Plan
• Bonus Eligibility