Manager

About the role

Family Farm and Home is a family-owned and operated company based in Michigan. Founded in April 2002, the company operates 71 retail locations across Michigan, Indiana, Ohio, Maryland, and Pennsylvania. Specializing in a wide range of products including tools, hardware, automotive, pet supplies, clothing, footwear, farm supplies, and more, Family Farm and Home caters to its customers' needs by offering a diverse selection of items.

Responsibilities

• Promote Family Farm and Home's mission statement and family values.
• Drive sales and profits through merchandising, inventory management, expense control, human resource management, and controlling operating costs.
• Maintain a highly motivated team by hiring, coaching, counseling, disciplining, and firing team members; planning, monitoring, and evaluating job results.
• Manage store operational requirements by scheduling and assigning team members; following up on work results.
• Provide feedback to the office, including buyers, district managers, and other company officials.
• Full profit and loss accountability for individual store locations.
• Identify current and future customer requirements by establishing rapport with potential and actual customers.
• Establish relationships and support local community groups consistent with company values.
• Ensure availability of merchandise and services by approving contracts; maintaining inventories.
• Manage and protect all inventory and company assets in accordance with company policy against theft and damage.
• Verify merchandise is received, stored, and merchandised in all departments according to established operational and safety procedures.
• Protect employees and customers and maintain the stability and reputation of the store by complying with legal requirements and providing a safe and clean store environment.
• Help determine marketing strategy changes by reviewing operating and financial statements and departmental sales records.
• Maintain professional and technical knowledge by attending educational workshops; reviewing professional publications; establishing personal networks.
• Initiate, coordinate, and enforce operational and personnel policies and procedures.

Requirements

• Excellent leadership and problem-solving skills.
• Ability to manage with limited supervision.
• Good oral and written communication skills for interacting with customers, vendors, and other associates.
• Comfortable in the hiring and firing of team members.
• Understanding of aggressive customer service and teamwork.
• Management and organizational skills.
• Ability to interpret data and use it effectively in assessing and coordinating merchandise and operational aspects.
• Detail-oriented and capable of handling multiple tasks in a fast-paced environment.
• Ability to stand for extended periods of time.
• Ability to move and handle boxes of merchandise and fixtures throughout the store.
• Ability to climb up and down ladders, reach, bend, twist, kneel, and lift up to 50 lbs.
• Flexible schedule including weekends, evenings, and holidays.