Manager, Assistant Store

About the Role

Responsible for the management and supervision of all areas assigned by the Store Manager, following policies related to Customers, Associates, and merchandising. In the absence of the Store Manager, the Assistant Manager leads the entire store operation to ensure Company standards and best practices are consistently met. This role involves learning all phases of Store operations and is key to maintaining Ross’s commitment to providing high-quality brands and on-trend merchandise at extraordinary savings.

Responsibilities

• General Operating Requirements
  • Leads all Company Best Practices and maximizes productivity by minimizing steps and touches while working.
  • Assists in the analysis of Store reports to evaluate controllable expenses and overall Store performance.
  • Communicates any variances to Company standards to the Store Manager.
  • Ensures proper scheduling of Associates to meet business objectives.
  • Ensures compliance with all State, Local, and Federal regulations.
  • Accepts special assignments as directed by Leadership.
  • Responsible for payroll administration including daily punch edits, Associate scheduling compliance, Sunday payroll transmission, and Payroll reporting as needed.
• Organizational Development
  • Assists in recruiting, hiring, training, and developing non-exempt Associates.
  • Ensures compliance with Ross personnel policies and procedures.
  • Assists with Associate Relations issues by communicating any incidents to the Store Manager or District Manager as needed.
• Expense Control
  • Assists in the management and continuous monitoring of actual expenditures to stay within budget.
  • Controls payroll hours to plan, adjusting to current business trends.
• Maintaining a Safe & Secure Environment
  • Understands that safety is the number one priority and practices safe behaviors in everything they do.
  • Ensures all Associates understand and can execute emergency operating procedures.
  • Maintains adherence to Company safety policies and ensures the safety of Associates and Customers.
  • Assists in the facilitation of monthly safety meetings.
• Customer Service
  • Treats all Customers, Associates, and other leaders with respect.
  • Demonstrates courtesy, friendliness, and professionalism at all times.
  • Recognizes Associates using Company recognition programs.
  • Executes Customer service programs and Merchandise Presentation programs through Associate training and program supervision.
  • Supervises and coaches Retail Associates in providing efficient and friendly service at the registers, Customer Service desk, fitting rooms, sales floor, etc.
• Personal and Store Brand
  • Represents and supports the Company brand at all times.
  • Maintains and models a professional appearance, in accordance with the Company Dress Code.
  • Reinforces the Company Dress Code at all times.
  • Manages Store to ensure a clean, neat, easy-to-shop environment.
  • Maintains a high standard of housekeeping with help of contracted maintenance personnel and Ross Associates.
• Merchandise Processing and In-Store Marketing
  • Ensures recovery, sizing, and markdowns are completed to Company standards through teaching, assigning tasks, and following up per Company best practice.
  • Ensures merchandise is presented and organized according to Company merchandising guidelines.
  • Urgently manages merchandise processing to the sales floor within the expected Company timeframe.
• Loss Prevention
  • Assists with training Associates on Loss Prevention awareness and Store shortage goals.
  • Demonstrates integrity and honesty in all interactions with Associates and Customers as a representative of Ross Leadership.
  • Safeguards confidential information, cash, credit card information, and merchandise.
  • Understands and complies with the Loss Prevention Awareness Program and is responsible for Store Loss Prevention, including maintaining a large Customer service presence on the sales floor, Customer and Associate engagement, and heightened Loss Prevention awareness.
  • Assists in leading the annual inventory process including preparation and execution of inventory guidelines.
  • Monitors mark-out-of-stock policy to ensure proper administration.
  • Ensures Public View Monitor (PVM) system is maintained properly.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Developing Talent
• Collaboration
• Leading by Example
• Communication
• Ensures Accountability & Execution

Requirements

• Two or more years of Store or Assistant Store Manager experience in a retail environment.
• Ability to supervise, motivate, and communicate positively with Store Associates at all levels.
• Ability to handle multiple tasks, prioritize those tasks, give direction, and follow through to completion.
• Ability to set priorities and exercise independent judgment.
• Maintain high quality of Customer service.
• Fluency in English.
• Ability to work evenings and weekends.
• Ability to perform basic mathematical calculations commonly used in retail environments.

Physical Requirements

• Ability to occasionally push, pull, and lift more than 25 lbs.
• Ability to regularly bend at the waist, squat, kneel, climb, carry, reach, and stoop.
• Ability to spend up to 100% of working time standing, walking, and moving around the Store.
• Ability to use all Store equipment, including PDTs, registers, and PC as required.
• Ability to use janitorial equipment, rolling racks, ladders, and other assigned supplies.

Supervisory Responsibilities

Direct supervision of all non-exempt Associates.

Pay

The base pay range for this role is $23.20 to $40.61 per hour. The base pay range is dependent on factors including, but not limited to, experience, skills, qualifications, relevant education, certifications, seniority, and location. Other rewards vary by position and location.