Manager - Asset Protection - North Point Market Center Rack

About the role

The Manager of Asset Protection (AP) plays a key leadership role in creating a safe, secure, and profitable environment within their assigned Nordstrom Rack store. This role partners closely with cross-functional store leadership to drive shrink reduction, ensure operational excellence, and foster a culture of safety and accountability.

Responsibilities

• Build strong, trusting relationships with in-store leaders, including Store Manager, Service Experience, Inventory Accuracy, and Human Resources teams; serve as the subject matter expert on shrink and loss prevention.
• Act as the owner of building security and safety — educate the team on emergency preparedness and support employees in safety-related incidents.
• Accurately report and document all AP incidents and cases in a timely manner.
• Leverage data and reporting to identify trends, mitigate internal and external theft, and minimize operational losses.
• Lead the execution of the company’s shrink reduction strategies and loss prevention programs, including identifying theft and dishonesty.
• Partner with Regional Investigators to address internal and external theft, assist with case development, work with law enforcement, and conduct on-floor apprehensions as needed.
• Use a data-driven approach to proactively identify risks, reduce loss, and maximize profitability.

Qualifications

• Proven experience in asset protection, security, investigations, or prior leadership experience preferred.
• Strong understanding of exception-based reporting tools and case management software.
• Ability to develop and maintain productive relationships with employees and leaders at all levels.
• Strong written and verbal communication skills; able to communicate clearly and professionally.
• Effective decision-making and problem-solving skills, especially in high-stress situations.
• Strong organizational skills with the ability to prioritize and manage competing demands in a fast-paced environment.
• High level of ownership, accountability, and initiative.
• Computer proficiency, including monitoring and surveillance technologies.
• Flexibility to work a schedule that meets business needs, including evenings and weekends.

Pay

Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.

$57,000.00 - $91,500.00 Annual

Benefits

• Medical, vision, and dental insurance
• Retirement and 401k plans
• Paid Time Away (PTO) accruals and holidays
• Life insurance and disability coverage
• Merchandise discount and Employee Assistance Program (EAP) resources
• Performance-based incentives/bonuses (eligibility requirements may apply)