Manager, Asset Protection

Be part of an amazing story—Macy’s is more than just a store. We’re a story that’s captured the hearts and minds of America for more than 160 years, from innovations and traditions to the excitement of the Macy’s 4th of July Fireworks and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues, making this a special place to work.

About the role

The Manager, Asset Protection oversees one of the highest shortage locations, with an elevated scope of responsibility that may include executive direct reports, increased staff levels, higher sales volume, or significant shortage risk. As the subject matter expert on Asset Protection and Shortage Reduction Strategies, you’ll support the company’s topline results through your expertise.

Responsibilities

• Shortage:
  • Lead the store executive team in planning, implementing, monitoring, and managing shortage prevention and awareness programs.
  • Develop relationships with Store, Division, and Regional leaders to gain support toward achieving shortage goals.
  • Manage and monitor internal and external theft investigations, apprehensions, and recoveries.
  • Analyze theft trends using available AP reports, systems, and technology.
  • Establish a high level of shortage awareness and effectiveness determined by audit results.
  • Ensure all AP policies and procedures are thoroughly understood by the AP team and executed effectively.
  • Manage and monitor payroll expenses.
  • Support the preparation, execution, and reconciliation of the annual inventory process.
  • Focus on significant shortage opportunities and develop high-impact action plans to improve location and district results.
  • Assume an elevated leadership role within the division, including special projects beyond the normal scope of responsibility.
• Customer:
  • Uphold Macy’s commitment to diversity, inclusion, and respect in every store and office, with every customer and associate.
  • Role model exemplary service and lead the Asset Protection team to provide an outstanding shopping experience.
  • Ensure selling floor merchandise protection standards are maintained; conduct AP audits and review for action opportunities.
  • Drive a prevention-focused awareness culture by educating the store population on Asset Protection best practices.
  • Maintain safety awareness and a safe shopping and work environment for customers and colleagues.
  • Handle proprietary, sensitive, and confidential information.
  • Manage high-profile incidents and special event security.
  • Participate in visits with senior leadership.
• People:
  • Recruit and develop qualified Asset Protection talent by fostering a culture that values retention, career development, and succession planning.
  • Achieve results through managing others, including direct reports who may be hourly colleagues and leaders.
  • Play an influential role in the development of high-potential leaders.
  • Lead innovative projects and encourage idea sharing among peers.
  • Establish yourself as an influential leader.
  • Address colleague concerns in a reasonable and fair manner, consistent with company values.
  • Leverage partnerships and foster relationships with local law enforcement, prosecutors, and community leaders.
  • Support Macy’s Brand values, including community service and ‘Give Back’ opportunities.
  • Maintain regular, dependable attendance and punctuality.
  • Foster an environment of acceptance and respect that strengthens relationships and ensures authentic connections.

Requirements

• High School Diploma or equivalent.
• 3–5 years of prior Asset Protection management experience.
• Physical demands:
  • Heavy lifting, constant moving, standing, and reaching with arms and hands.
  • Standing for at least two consecutive hours, lifting at least 30 lbs., stooping, kneeling, crouching, and climbing ladders.
  • May involve reaching above eye level.
  • Requires close vision, color vision, depth perception, and focus adjustment.
  • Able to sustain long periods in enclosed surveillance areas.
• Flexible schedule, including days, evenings, weekends, and holidays, based on department and company needs.

Skills

• Leadership: Demonstrated ability to lead and inspire teams to achieve shortage prevention goals while upholding company values and fostering a positive work environment.
• Strategic Thinking: Capacity to develop and execute effective shortage prevention strategies tailored to the location’s unique needs and challenges.
• Relationship Building: Strong interpersonal skills to establish and maintain relationships with Store, Division, and Regional leaders, gaining support for shortage reduction initiatives.
• Analytical Skills: Proficiency in analyzing theft trends and utilizing reports, systems, and technology to proactively identify and address areas of concern.
• Communication: Clear and concise verbal and written communication skills to effectively convey information to diverse audiences, including senior leadership, colleagues, and external partners.
• Adaptability: Capacity to handle high-pressure situations with professionalism and composure, adapting strategies as needed to address evolving challenges.
• Time Management: Strong organizational skills to manage resources, prioritize tasks, and meet deadlines while maintaining regular attendance and punctuality.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Tuition reimbursement.
• Colleague Resource Groups for community building.
• Volunteer opportunities to make a difference.