Manager, Assessment & Referral

Responsibilities

Havenwyck Hospital is a Joint Commission-accredited and licensed psychiatric hospital in Auburn Hills, Michigan. We specialize in providing comprehensive, compassionate behavioral health services to children, adolescents, and adults. The incumbent is responsible for supervising the Assessment & Referral and Admitting department staff in coordination with the Director and in the absence of the Director. This position contributes in management activities and meetings to assist with the implementation and upholding of the organization’s policies and procedures.

• Completes initial pre-authorizations reviews with insurances or the appropriate Community Mental Health as needed.
• Schedules staff and performs all duties in Assessment & Referral and Admitting Departments.
• Serves as a supervisor for the Assessment & Referral and Admitting department employees in their daily activities in the director’s absence.
• Provides feedback to the director for the Assessment & Referral and Admitting staff performance evaluations completed annually.
• Educates and supervises staff in compliance with staff development in-service programs.
• Obtains pre-certification as needed for patients being admitted into the hospital for care.
• Works in partnership with UM team on issues with new admissions, missing authorizations, and/or delays in securing authorizations, as needed.
• Has a working knowledge of insurance verification and benefits.
• Provides consultation to intake and admitting staff regarding referral information and screenings.
• Performs audits on the intake call log, including correcting discrepancies, and educates staff on inconsistencies.
• Provides information to patients and referral sources regarding treatment programs, insurance information, and admission procedures.
• Communicates with physicians, program directors, charge nurses, etc. regarding anticipated admissions.
• Provides follow-up to referral sources and patients awaiting admission.
• Performs phone screening evaluations to determine appropriateness of admission to the hospital, in consultation with the staff psychiatrist or Medical Director.
• Provides referral assistance for patients assessed as being inappropriate for admission.
• Maintains accurate census board and reports for senior management.
• Participates in marketing projects as necessary.
• Collaborates with admitting services to attain payor-mix and census objectives.
• Collects records and analyzes admitting statistics and reports these to required offices.
• Facilitates increased community relations with referral sources, patients, and families.
• May be required to work on call.

Qualifications

• Bachelor’s degree in Nursing or Master’s degree in Social Work is required.
• Minimum of three years of clinical experience required.
• Management experience preferred.
• Work experience in a hospital setting preferred.
• Current License in the State of Michigan as a Fully Licensed Social Worker (LMSW), Licensed Marriage & Family Therapist (LMFT), Licensed Professional Counselor (LPC), or Registered Nurse (RN) required.

Benefits

• Challenging and rewarding work environment
• Competitive Compensation & Generous Paid Time Off
• Excellent Medical, Dental, Vision and Prescription Drug Plan
• 401(K) with company match and discounted stock plan
• Career development opportunities within UHS and its 300+ Subsidiaries
• Free Basic Life Insurance
• Tuition Reimbursement
• SoFi Student Loan Refinancing Program
• Student Loan Repayment Program - for some degrees and criteria

About Universal Health Services (UHS)

Universal Health Services, Inc. (NYSE: UHS) is one of the nation’s largest and most respected providers of hospital and healthcare services. With annual revenues of $15.8 billion in 2024, UHS is recognized as one of the World’s Most Admired Companies by Fortune and listed in Forbes ranking of America’s Largest Public Companies. Headquartered in King of Prussia, PA, UHS has approximately 99,000 employees and continues to grow through its subsidiaries. Operating acute care hospitals, behavioral health facilities, outpatient facilities, ambulatory care access points, an insurance offering, a physician network, and various related services located all over the U.S. states, Washington, D.C., Puerto Rico, and the United Kingdom.

EEO Statement

All UHS subsidiaries are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates. UHS subsidiaries are equal opportunity employers and as such, openly support and fully commit to recruitment, selection, placement, promotion, and compensation of individuals without regard to race, color, religion, age, sex (including pregnancy, gender identity, and sexual orientation), genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. We believe that diversity and inclusion among our teammates are critical to our success.