Manager, APPLIED Exam Delivery and Data Management

Specific Responsibilities

• Owns end-to-end exam registration operations and ensures processes, timelines, and communications support a positive candidate experience.
• Develops and maintains delivery capacity models and forecasts inputs to support annual exam capacity planning, including monitoring examiner availability, utilization, and cancellation patterns.
• Led and monitors tri-annual registration cycles to confirm data quality, identify risks, and coordinate inter-departmental risk mitigation plans.
• Establishes and executes routine quality assurance to maintain data integrity and document corrective action as needed.
• Leads exam data tracking across the full candidate journey from residency to certification, analyzing metrics, ensuring data consistency and producing operational reports for downstream decision making and recommendations to leadership.
• Partners with IT and other stakeholders to define requirements and implement improvements to registration, scheduling, and reporting workflows, ensuring policy alignment.
• Manages CRM exam configuration, registration systems, testing management systems and candidate databases that support registration and exam administration.
• Organizes and prepares tri-annual Board of Directors (BOD) exam-related reports and materials.
• Leads the new examiner recruitment and mentoring processes.

Supervision

• Supervises team of two exam delivery staff members; sets performance expectations, provides coaching, and ensures cross-coverage for critical exam functions.
• Promotes a culture of high performance, customer service, and quality assurance through regular check-ins, goal-setting, and clear documentation of standard operating procedures.
• Plans and manages staffing resources for high-volume registration periods and exam administrations, ensuring training and coverage align with operational demand.

APPLIED Innovation

• Leads continuous improvement initiatives for exam operations, including prioritizing enhancements and coordinating implementation.
• Implements exam operational changes and updates procedures, training, timelines, system configurations, and communications as needed.
• Identifies opportunities to improve exam processes through data analysis, stakeholder feedback, and post-exam reviews.