Manager, Application Engineer

About the role

MacLean Power Systems (MPS) is a leading manufacturer of engineered products and solutions used in the maintenance, repair, upgrade, and construction of transmission, distribution, and substation infrastructure. LEADING THE WAY™ in innovation, MPS is dedicated to keeping the power infrastructure performing optimally by supplying world-class solutions to fulfill the needs of customers who maintain electrical services to consumers worldwide. We operate seventeen facilities across North America and continually invest in our manufacturing capabilities to better serve our customers. Learn more at www.macleanpower.com ITEC (a MacLean Power Systems Company) in Monroe, North Carolina has an exciting opportunity for a Manager, Application Engineer who is self-motivated and exhibits a passion for understanding the business and contributing in a meaningful way to its strategy, operations, and long-term goals. Lead the efforts of ITEC’s Application Engineering team. Provide technical support for ITEC’s Customer Service and Engineering groups. This role is Onsite in Monroe, North Carolina.

Responsibilities

• Develop & maintain a proficient level of ITEC product and application knowledge.
• Provide technical training to clients or internal users.
• Train Application Engineers to ensure they can work independently with customers; engineering groups.
• Monitor and Mentor Application Engineers.
• Train Sales representative and visit target customers to assist Sale Reps with product approvals.
• Analyze & interpret customer requirements to help provide accurate quotations & ensure profitable growth.
• Communication with Channel Partners, MPS sales Channels, ITEC Engineering & Quality Departments.
• Support industry events and technical conferences as needed.
• Gather competitive information to assist Product Management with future product roadmaps.
• Assist Quality with customer issues and concerns.
• Coordinate with internal departments to ensure organization and/or client requirements are met.

Requirements

• Bachelor’s degree in electrical engineering required.
• Minimum 8 years of experience with electric utility or electrical equipment manufacture in the power utility industry.
• Experience in utility metering or relaying applications.

Benefits

ITEC offers a competitive compensation package; including a bonus potential based on company performance and a dynamic work environment that encourages creativity, innovation, and professional growth. A comprehensive benefits package including Medical, Dental, and Vision, 401k with employer match, employer-paid disability and more. For Us, For Family: surround yourself with fun, energetic, and hard-working professionals who are dedicated to achieving Mission Zero; zero safety or environmental incidents.