Manager, Application Engineer

About the role

Lead the efforts of ITEC’s Application Engineering team. Provide technical support for ITEC’s Customer Service and Engineering groups. This role is Onsite in Monroe, North Carolina.

Responsibilities

• Develop & maintain a proficient level of ITEC product and application knowledge.
• Provide technical training to clients or internal users.
• Train Application Engineers to ensure they can work independently with customers; engineering groups.
• Monitor and Mentor Application Engineers.
• Train Sales representative and visit target customers to assist Sale Reps with product approvals.
• Analyze & interpret customer requirements to help provide accurate quotations & ensure profitable growth.
• Communicate with Channel Partners, MPS sales Channels, ITEC Engineering & Quality Departments.
• Support industry events and technical conferences as needed.
• Gather competitive information to assist Product Management with future product roadmaps.
• Assist Quality with customer issues and concerns.
• Coordinate with internal departments to ensure organization and/or client requirements are met.

Requirements

• Bachelor’s degree in electrical engineering required.
• Minimum 8 years of experience with electric utility or electrical equipment manufacture in the power utility industry.
• Experience in utility metering or relaying applications.

Skills

• ITEC product and application knowledge
• Technical training delivery
• Training and mentoring of Application Engineers
• Sales support and customer visits
• Customer requirements analysis and quotation preparation
• Cross‑functional communication with channel partners, sales, engineering, and quality teams
• Industry event and technical conference support
• Competitive information gathering for product roadmap
• Quality assistance with customer issues
• Internal department coordination

Benefits

Competitive compensation package with bonus potential based on company performance; dynamic work environment encouraging creativity, innovation, and professional growth. Comprehensive benefits including medical, dental, and vision, 401(k) with employer match, employer‑paid disability, and more. Fun, energetic, hard‑working team dedicated to Mission Zero (zero safety or environmental incidents).