Manager, Application Development

About the role

The Manager, Application Development is a technology leader within IT Software Engineering & Delivery responsible for leading Agile Delivery capabilities across the department.

Responsibilities

• Owns and matures the Bank’s Agile delivery framework by leading Scrum Masters and Business Systems Analysts across Software Engineering & Delivery, standardizing Scrum/Kanban practices, strengthening backlog and requirements discipline, and coaching teams to improve delivery consistency, transparency, predictability, and continuous improvement.
• Drives Azure DevOps standards, metrics, and delivery transparency by defining consistent practices for boards, backlogs, work item hierarchy, dashboards, queries, reporting, delivery metrics, and data quality, enabling stronger visibility into team health, dependencies, risks, delivery predictability, and continuous improvement opportunities.
• Strengthens business partnerships and delivery outcomes while advancing the Bank toward scaled Agile maturity by partnering with IT and business leaders to improve cross-team planning, dependency management, stakeholder alignment, trade-off decision-making, and Agile operating model readiness across 10+ delivery teams and 100+ applications.
• Lead Agile Delivery capabilities across multiple software delivery teams, ensuring Scrum Masters and Business Systems Analysts are effectively supporting planning, prioritization, requirements readiness, delivery execution, and continuous improvement.
• Provide strong IT delivery leadership across application teams by understanding software development practices, technology dependencies, delivery risks, quality considerations, and business priorities.
• Own and mature the Bank’s Agile delivery framework, including standards, ceremonies, role expectations, backlog practices, estimation guidance, delivery metrics, team working agreements, and continuous improvement routines.
• Coach teams on effective Scrum and Kanban practices to improve transparency, flow, prioritization, dependency management, impediment resolution, and predictable delivery outcomes.
• Partner with application development leaders, Product Owners, architects, QA, and business stakeholders to ensure Agile practices support high-quality software delivery, operational readiness, risk management, and business value realization.
• Own Microsoft Azure DevOps as the department’s primary Agile planning and delivery management platform, ensuring it effectively supports backlog management, sprint planning, Kanban flow, dependency tracking, delivery reporting, and leadership visibility.
• Define, govern, and continuously improve Azure DevOps usage standards, including work item hierarchy, board configuration, tagging, dashboards, queries, metrics, reporting practices, and data quality expectations.
• Establish and monitor Agile delivery metrics, including team health, throughput, cycle time, sprint predictability, backlog readiness, aging work items, defect trends, dependency risks, and continuous improvement opportunities.
• Drive consistent delivery transparency across teams to support stakeholder communication, leadership decision-making, prioritization, risk management, and continuous improvement.
• Directly lead, coach, and develop Scrum Masters and Business Systems Analysts across the department, ensuring both roles provide strong delivery leadership, stakeholder engagement, business analysis discipline, and team facilitation.
• Coach Scrum Masters on facilitation, impediment removal, team health, sprint planning, retrospectives, Kanban flow, continuous improvement, and effective Agile practices.
• Coach Business Systems Analysts on requirements elicitation, process analysis, user story development, acceptance criteria, backlog readiness, stakeholder alignment, and solution readiness.
• Strengthen collaboration between Product Owners, Scrum Masters, Business Systems Analysts, development teams, QA, architecture, and business partners to improve end-to-end software delivery outcomes.
• Hire, develop, coach, and retain strong Agile delivery talent, including Scrum Masters and Business Systems Analysts, while building a high-performing culture focused on accountability, collaboration, Agile discipline, business partnership, software delivery excellence, and continuous improvement.
• Build a high-performance engineering culture focused on accountability, craftsmanship, collaboration, continuous learning, inclusion, and strong business partnership.
• Establish clear performance expectations, provide timely feedback, support career development, and create growth paths for emerging technical and leadership talent.
• Develop succession plans, strengthen team capability, and ensure the organization has the skills required to support modern cloud-based software development.
• Foster psychological safety, collaboration, and ownership while holding teams accountable for delivery commitments, software quality, security, and operational outcomes.
• Ensure applications and engineering practices meet applicable security, compliance, audit, and regulatory expectations within a financial services environment.
• Partner with Cybersecurity, Risk, Compliance, Audit, and Infrastructure teams to ensure appropriate controls are embedded into application design, development, testing, release, and support processes.
• Promote secure coding, threat-aware design, vulnerability remediation, automated testing, segregation of duties, change control, and evidence-based audit readiness.
• Ensure production changes are well-controlled, appropriately tested, observable, and aligned with enterprise risk management expectations.
• Manage vendor and third-party delivery relationships as needed, ensuring external partners meet quality, delivery, security, and architectural expectations.
• Track delivery performance, team capacity, financial impacts, operational health, and modernization outcomes to support leadership decision-making.

Qualifications

• Bachelor's or Master's degree in Computer Science, Engineering, Information Systems, Business Administration, or a related discipline; equivalent experience may be considered.
• 10+ years of technology delivery, software development delivery, business analysis, Agile delivery, application delivery, or related IT experience, including 3+ years managing teams or delivery functions.
• Proven success leading Agile delivery practices across multiple software delivery teams using Scrum, Kanban, Azure DevOps, backlog management, stakeholder engagement, delivery metrics, and continuous improvement methods.
• Demonstrated experience leading, coaching, or developing Scrum Masters, Business Systems Analysts, Product Owners, delivery teams, or related Agile delivery roles.
• Strong understanding of the software development lifecycle, including solution delivery, requirements definition, application development, testing, release readiness, production support, risk management, and operational considerations.
• Experience establishing Agile standards, improving delivery predictability, strengthening business analysis practices, and using data-driven insights to improve team performance and delivery outcomes.
• Strong partnership skills with business leaders and cross-functional technology teams to facilitate prioritization, manage trade-offs, resolve impediments, and deliver solutions aligned to strategic business objectives.
• Experience with scaled Agile practices, enterprise Agile transformation, Agile operating model maturity, or multi-team delivery coordination preferred.
• Agile certifications such as CSM, PSM, PMI-ACP, SAFe, PMP or equivalent practical experience preferred.
• Experience with Microsoft Azure DevOps, delivery dashboards, Agile metrics, workflow configuration, and enterprise reporting practices.

Skills

• Scrum Master Certification
• Business Systems Analyst Certification
• Agile Project Management Certification
• Microsoft Azure DevOps Expert

Benefits

• Comprehensive benefits program
• Retirement program (401k and Pension)
• Medical, dental, and vision insurance
• Lifestyle Spending Account
• Competitive PTO plan
• 11 paid holidays per year

Pay

Competitive compensation and bonus package.

Schedule

Full-time position.