Manager, Applications Development

About the role

The Manager, Applications Development is responsible for overseeing and evaluating the work of IT staff in both the development of new applications as well as updates, fixes, and revisions to existing production systems. Key responsibilities include developing and maintaining relationships with business stakeholders to understand their operating processes, challenges, and strategic plans - in order to ensure the appropriate technologies are developed and implemented. Additional responsibilities include supporting the team in monitoring and maintaining system uptime and availability as well as driving appropriate response times for service requests - ensuring that production incidents remain in-line with defined service level agreements. The Manager is also responsible for driving the planning, coordination, and execution of development and implementation of strategic technical solutions for their application portfolio. This includes the analysis of overall systems architecture, including hardware and software requirements, system extensibility, interoperability and security, costs, and other operational considerations. To achieve these goals, the Manager leads their technical staff (generally a team of between 5 and 10 employees, including employees working out of our regional offices across New York State) - recruiting, selecting, orientating, training, and coaching with the intent to empower them to produce their best possible work. Through coaching, mentoring, and establishment and maintenance of team and employee goals, the Manager supports their employees’ continual development. The Manager evaluates and appraises staff performance on a regular basis, making recommendations for merit increase, advancements, and performance management activities.

Responsibilities

• Overseeing and evaluating the work of IT staff in development of new applications and updates, fixes, and revisions to existing production systems.
• Developing and maintaining relationships with business stakeholders to understand their operating processes, challenges, and strategic plans to ensure appropriate technologies are developed and implemented.
• Supporting the team in monitoring and maintaining system uptime and availability and driving appropriate response times for service requests to ensure production incidents remain in-line with defined service level agreements.
• Driving the planning, coordination, and execution of development and implementation of strategic technical solutions for the application portfolio, including analysis of overall systems architecture (hardware and software requirements, system extensibility, interoperability, security, costs, and other operational considerations).
• Leading technical staff (generally a team of 5‑10 employees, including regional offices across New York State) – recruiting, selecting, orientating, training, and coaching to empower them to produce their best possible work.
• Through coaching, mentoring, and establishment and maintenance of team and employee goals, supporting employees’ continual development.
• Evaluating and appraising staff performance on a regular basis, making recommendations for merit increase, advancements, and performance management activities.
• Overall accountability for IT‑related aspects of a defined portfolio of applications.
• Overall responsibility for the governance and oversight of the Enterprise Software Development Lifecycle (eSDLC) within the team.
• Supporting team members in applying best practices throughout analysis, estimation, design, development, and deployment of new software and systems.
• Acting as IT Product Owner, driving platform currency, vulnerability remediation, and other departmental requirements.
• Supporting the Team Product Owner and/or IT Business Analyst in reviewing backlog items and consulting with executive sponsors, submitters, and/or user representatives to clarify intent, discuss problem areas, and consider alternate solutions.
• In partnership with key stakeholders throughout the business, driving improvement of process efficiency and work product output within their respective department.
• Responsible for oversight of all production support activities including change management, incident management, and on‑call scheduling; serves as escalation point‑of‑contact for issues and incidents within the portfolio.
• Responsible for leadership and/or sponsorship of corporate strategic projects to ensure execution, budget, schedule, quality, and other business objectives are met.