Manager, API Services

Responsibilities

• Leads and manages the API services software development team
• Oversees the design, development, and delivery of high-quality APIs
• Ensures the maintenance, enhancement, and performance of existing APIs
• Collaborates with Application Administrators and PMO on API integration, help desk resolution, and delivery
• Establishes and enforces API development standards and best practices
• Manages team performance, including hiring, mentoring, and performance reviews
• Participates in road mapping, budgeting, and other forecasting tools
• Stays current with API technologies and industry trends
• Ensures that teams have appropriate solutions and technical specifications, direction, and resources to deliver solutions effectively by establishing realistic estimates for timelines
• Gains a thorough technical understanding of our current software applications and how the business uses them to manage their day-to-day work
• Researches, analyzes, and recommends new technologies and processes that improve software quality, reduce development costs, and/or bring value to the business users
• Contributes to software upgrades, build/buy decisions, and testing phases (unit & UAT)
• Participates in release/sprint planning and scrum meetings as needed
• Provides Tier III/IV support for resolving production system issues
• Collaborates on hardware requirements for optimal software performance
• Establishes and maintains documentation standards
• Ensures adherence to SOC2 controls
• Manages own work to meet agreed timelines

Qualifications

• Bachelor’s degree with 5+ years of software development experience with ASP.NET and VB.net or C#.net OR 8+ years managing a software development team
• 5+ years of experience with SQL 2008 and above
• Strong analytical and problem-solving skills required
• Strong verbal and written communication skills required

Desired/Preferred Qualifications

• Proven experience leading technical teams
• Strong experience with: CRM, ERP, and Managed Services platforms, API models, architecture, and development, API iPaaS platforms, Microsoft SharePoint (2013+), SQL Server Reporting Services (SSRS), Azure DevOps, DevOps and CI/CD practices, data warehousing concepts, exposure to MVC/Razor and Web Services (WCF/Web API), experience in Agile development methodologies