Manager, Alterations Trainer

At CHANEL, we are focused on creating an inclusive culture that nurtures personal growth, contributing to collective progress. We believe the uniqueness of each individual increases the diversity, complementarity, and effectiveness of our teams. We strongly encourage your application, as we value the perspective, experience, and potential you could bring to CHANEL.

About the role

We are looking for a national Manager, Alterations Trainer who will be responsible for the skills development of our alterations team members across the U.S. This individual will play a key role in the technical skills assessments of our Alterationists, the recruitment of new team members in partnership with People & Organization, animation of the learning path for the existing population and newcomers, and developing the knowledge and agility of the teams in using key digital tools.

The role requires strong knowledge, expertise, and practical application ability across alterations techniques including specialized areas like leather, denim, knitwear, and high-end pieces. The ability to confidently transmit these skills across various expertise levels through formats including public speaking and one-on-one coaching is essential. This role will focus on spending time with alterations team members in boutiques across the U.S., as well as in centralized learning environments. The Manager, Alterations Trainer will collaborate closely with and be guided by the strategy of the CHANEL & moi team to strengthen the CHANEL & moi commitment across Ready-to-Wear services.

Responsibilities

• People & Resources:
  • Assesses technical and client relationship skills across the Alterationist population to map existing skill levels, identify gaps in headcount and skill sets, and determine appropriate learning needs and development solutions.
  • Partners with Boutique Management and P&O teams in the recruitment process of new Alterationists, specifically conducting skills evaluations.
  • Evaluates Boutique Workshops efficiency, flows, technical equipment, machines, and working conditions, and coordinates ordering of any necessary elements.
  • Develops knowledge and agility with key digital tools including ACET (After Sales Client Experience Tool), Repair and Alteration App, and IFL (Inside Fashion Learning) among the relevant populations.
• Learning Path & Animation:
  • Contributes to the building and animation of the learning path, both for existing populations and newcomers.
  • Transmits the savoir-faire and the rules to offer the Perfect Fit to guarantee the respect of Creation and harmonize alteration services based on Global recommendations.
  • Animates technical training sessions and follow-up with the Alterationist population.
  • Co-animates and effectively delivers CHANEL & moi seminars or training sessions on relevant topics across tailoring techniques and client relationships.
  • Partners with the CHANEL & moi team to help improve the Client Experience and Boutique alteration KPIs.
  • Acts as a key point of contact for alteration savoir-faire at the Global level and for the Regional Alteration community, providing key feedback to continue evolving the best learning path.
  • Partners with learning and product teams of each boutique to ensure the sharing and retention of knowledge among Alterationists and FAs.
  • Completes the Global learning path to continuously develop own level of tailoring expertise and training skills.
• Apprenticeships:
  • Collaborates with the CHANEL & moi team in the creation of an apprenticeship program and the assessment and recruitment of Apprentices.
  • Forms and maintains strong relationships with key schools.
  • Contributes to the creation and execution of the Apprentice learning path and follow-up.
• Alterations School:
  • Contributes to the creation of any potential Alterations school.
  • Identifies equipment needs and recommendations on architectural features.
  • Identifies needs concerning tools and couture material at the service of an optimized learning experience.
  • Oversees workshop organization and technical management.
  • Collaborates on any recruitment as above.

Qualifications

You are energized by:

• The history and heritage of the House of CHANEL.
• Motivating and coaching team members.
• Building and fostering a team-focused culture.
• Demonstrating your strong attention to detail and technical background in specialty skills, such as leather, knits, double-face, beading, fine tailoring, buttonholes, etc.
• Building an exceptional Alterations service experience.
• Public speaking.

Requirements

• Expert fitter level of expertise and a passion for effective transmission of knowledge and skills.
• Excellent understanding of the CHANEL style and allure.
• Excellent mastery of sewing (tailoring and flou): at least 10 years of experience in a tailoring or alteration workshop.
• Mastery of morphologies, perfect fit, and fitting ceremony.
• Knowledge of the collections and ready-to-wear products.
• Strong interpersonal communication skills.
• Understanding of, and passion for, client experience.
• Strong training and presentation skills, and an eagerness to share knowledge.
• Relational ease, openness, tact.
• Autonomy, ability to plan and organize.
• Basic PowerPoint and Excel skills.
• Ability to lift 20 pounds, sit or stand for extended periods, and bend, reach, and kneel periodically.
• Must be at ease and flexible regarding local and international travel (up to 30% travel, international and domestic).

Pay

The anticipated base salary range for this position is $145,000.00 through $150,000.00. Base salary is one component of the total compensation for this position. Other forms of variable pay may be offered for this position.

Benefits

• Wellbeing resources: Dedicated paid time off for wellbeing (Wellbeing Days in Retail) and a Wellbeing fund.
• Family and caregiving benefits: Inclusive of parental leave, fertility support, MilkStork, and Care.com Membership.
• Generous paid time off policies: Vacation, holiday, sick, and volunteer days.
• 401K and other incentives.
• Robust healthcare offerings: Medical, dental, vision, MDLIVE (virtual care), One Medical, Flexible Spending Accounts (Health Care & Dependent Care), Health Savings Account, and Employee Assistance Program.
• Life insurance: Accidental Death & Dismemberment, Short Term Disability, Long Term Disability, Health Advocate, International Business Travel Accident & Medical, and Commuter Transit & Parking.

Additional benefits include:

• Diversity and Inclusion: Employee Resource Groups that foster respect, empathy, and dignity.
• CHANEL Community: Encourages employees to volunteer and matches employee donations to select charitable organizations.
• Sustainability: Employees are encouraged to contribute to CHANEL Mission 1.5°, the company's climate action plan.
• Arts and Culture: Support includes sponsorships of cultural events and institutions.
• Fondation CHANEL: Focused on improving the safety and autonomy of women and adolescent girls globally.
• Career and Leadership Development: Dedicated in-house teams for onboarding, leadership development, and career-building skills through custom programs and platforms like Bloom.

CHANEL, Inc. benefits and perks are dependent on eligibility and subject to modification by CHANEL at any time.