Change Management Manager

This role is remote and can be performed from anywhere in the U.S.

About the Team

Cisco’s Commerce Operations Enablement (COE) team is part of the broader Commerce Operations organization, dedicated to delivering frictionless commerce operations at scale. We support Cisco’s customers, partners, sellers, and renewal managers across hardware, software, services, and buying programs. Our culture celebrates talent and teamwork, driving innovation and operational excellence to enhance the commerce lifecycle experience.

Responsibilities

• Partner with internal and external stakeholders to motivate change management enablement across multiple functions.
• Assess and recommend solutions for new or enhanced commerce capabilities.
• Develop and deliver educational sessions and documentation for partners and internal teams.
• Lead strategy and execution for licensing offer/product/feature migrations and adoptions.
• Manage project plans, risks, communications, and success metrics.
• Serve as the subject matter expert and primary contact for Commerce Operations enablement.

Requirements

• 5+ years of experience in change management, operational enablement, or related roles, preferably within commerce or technology organizations.
• Demonstrated ability to lead cross-functional teams and manage sophisticated projects with multiple stakeholders.
• Proven experience analyzing data to drive business outcomes and advise management strategies.
• Strong communication skills with the ability to influence and collaborate across diverse teams and virtual environments.

Preferred Qualifications

• Bachelor’s degree in Business, Management, or a related field (or equivalent experience).
• Experience with Cisco Commerce Lifecycle processes, policies, and business rules.
• Familiarity with CCW, CCWR, EAWS, EAMP tools and platforms.
• Proficiency in project management methodologies, including PMBOK and Agile/SAFe frameworks.
• Skilled in Microsoft Office Suite (Word, Excel, Project, PowerPoint) and collaboration tools such as Webex, Quip, SharePoint, Smartsheet, Jira Align, and Jira Cloud.
• Experience in creating and delivering training content, including video recording and editing.
• Strong interpersonal skills and ability to communicate with influence at all organizational levels.

Why Cisco?

At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale.

Pay

The starting salary range for this position is $134,500.00 to $176,200.00 for new hires in U.S. and/or Canada locations, not including incentive compensation, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Full salary ranges for specific locations:

• New York City Metro Area: $134,500.00 - $202,600.00
• Non-Metro New York State & Washington State: $119,200.00 - $200,800.00

For quota-based sales roles, the ranges include base pay and sales target incentive compensation combined.

Benefits

• Medical, dental, and vision insurance.
• 401(k) plan with a Cisco matching contribution.
• Paid parental leave, short and long-term disability coverage, and basic life insurance.
• Restricted stock units (RSUs) that vest following continued employment.
• Paid time off:
  • 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees.
  • 1 paid day off for employee’s birthday.
  • Paid year-end holiday shutdown.
  • 4 paid days off for personal wellness.
  • Non-exempt employees receive 16 days of paid vacation time per full calendar year, accrued at 4.92 hours per pay period.
  • Exempt employees participate in a flexible vacation time off program with no defined limit (subject to business limitations).
  • 80 hours of sick time off provided on hire date and each January 1st thereafter, with up to 80 hours carried forward.
  • Additional paid time away for critical or emergency family issues.
  • Optional 10 paid days per full calendar year to volunteer.
• Annual bonuses for non-sales roles, subject to Cisco’s policies.
• For sales roles, performance-based incentive pay split between quota and non-quota components:
  • Quota-based incentive pay:
    • 0.75% of incentive target for each 1% of revenue attainment up to 50% of quota.
    • 1.5% of incentive target for each 1% of attainment between 50% and 75%.
    • 1% of incentive target for each 1% of attainment between 75% and 100%.
    • Once performance exceeds 100% attainment, incentive rates are at or above 1% for each 1% of attainment with no cap.
  • Non-quota-based sales performance elements: 0% up to 125% of target.