Manager, Airport Ramp Operations

Why You'll Love This Job

This job is a member of the Hubs and Gateways Team, within the Customer Experience Division. Responsible for the efficient use of resources to ensure operational performance. Ensures enforcement of all company and departmental procedures, including safety and security.

What You'll Do

• Develops employees
• Implements methods of maximizing revenue and controlling expenses
• Oversees day-to-day customer service operations
• Solicits ideas and/or feedback from employees and accepts accountability for follow-through
• Communicates procedural changes to Customer Service Managers, supervisors and employees and ensures compliance
• Makes sure all internal audit requirements are followed and accountable for compliance
• Reviews staffing requirements and schedules for all department employees, ensures adjustments are made as needed
• Conducts grievance hearings and serves as a grievance hearing officer as required
• Interprets the company's policies in a professional and positive manner to all customers
• Aids/guides the development of Customer Service Managers and supervisory staff
• Shift work-including nights, weekends and holidays

Minimum Qualifications

• High School Degree or GED equivalent
• 3 years' airline supervisory experience
• 3 years' airport operations experience

Preferred Qualifications

• Proven experience in baggage handling, baggage systems, and MBR improvement
• Experience working in/on or with airport ramps

Skills, Licenses & Certifications

• Possess a valid US Driver's License
• Self-motivated and detail oriented, team player
• Able to perform in a fast-paced environment while maintaining a professional and effective approach to high-stress situations
• Able to fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable

What You'll Get

• Travel Perks
• Health Benefits
• Wellness Programs
• 401(k) Program
• Additional Benefits