Assistant Manager - Airport Operations Ramp Service

About the role

Achieving our goals starts with supporting yours. Grow your career, access top‑tier health and wellness benefits, build lasting connections with your team and our customers, and travel the world using our extensive route network. Come join us to create what’s next. Let’s define tomorrow, together.

United flies into airports around the world, and the Airport Operations team keeps those operations running smoothly—from check‑in counters to departure gates and behind‑the‑scenes baggage handling.

Responsibilities

• Day‑to‑day operational management and oversight of Ramp Services activities for the hub station, including safety, performance, customer service, employee enablement, and fostering a Core4 culture.
• Lead execution of operational plans that support station and company objectives through process management and improvement.
• Develop and sustain administrative practices that track service, safety, financial, and employee‑relations metrics, including budget responsibilities.
• Lead assigned projects through the four phases of project management: envision, design, build, and activate.
• Directly manage a team of Supervisors, handling performance management, leadership development, and growth.
• Support achievement of station operational objectives, goals, and metrics.
• Promote positive employee and labor relations through ongoing engagement and effective communications.
• Support cost and revenue goals through manpower management, baggage fee enforcement, and ground aircraft fuel‑burn reduction.
• Manage day‑to‑day station safety and security programs to achieve high compliance with safety and security standards and optimal safety performance.

Qualifications

Minimum qualifications

• Associate’s degree or equivalent work experience.
• 2–4 years leadership experience in an airport operations environment.
• 1–2 years line station or hub operational experience (above and below the wing).
• Previous experience managing in a union environment.
• Responsibility for a 24‑hour, 7‑day‑a‑week operation.
• Ability to work weekends, shift work, and travel as required.
• Legal authorization to work in the United States without sponsorship.
• Successful completion of interview and reliable, punctual attendance.

Preferred qualifications

• College degree or related field experience in an airline operational environment.
• Project management experience.
• Understanding of generative AI tools, ability to leverage them responsibly while adhering to company policies on AI use, data privacy, and security.

Pay

The base pay range for this role is $88,259.40 to $107,872.60, dependent on experience, education, and skills. The position is also eligible for bonus and/or long‑term incentive compensation awards.

Benefits

• Medical, dental, vision, life, accident & disability insurance.
• Parental leave.
• Employee assistance program.
• Commuter benefits.
• Paid holidays and paid time off.
• 401(k) retirement plan.
• Flight privileges.