Manager, Airport Lounge Construction (New Builds)

About the role

The Airport Lounge Design & Construction team is seeking a Construction (New Builds) Manager to lead the execution of our large-scale airport lounge projects. You will manage innovative hospitality concepts and branded environments while driving approvals, timelines, and budgets for assigned locations. You will be joining a dynamic, highly skilled, and forward-thinking team that you will need to complement and challenge. This role focuses on the tactical delivery of ground-up new builds and major expansions. Under the guidance of the CM Program Lead, you will ensure seamless delivery from concept through completion, culminating in a structured handover to Operations and the Special Projects team. You will also serve as a primary point of contact between internal cross-functional teams (such as Design & Construction, Operations, Finance, and Guest Experience) for your assigned active construction sites. The ideal candidate will have extensive experience coordinating with Architects/Engineers, Building Departments & Codes Officials, and General Contractors & Construction Managers. Airport and aviation experience is a plus. The candidate will be responsible for ensuring that the design and experience align to customer experience strategy and priorities. This position will report directly to the Airport Lounge Construction Program Lead.

Responsibilities

• Manage project timelines and CapEx budgets for assigned new-build locations through the Construction Documentation and Construction Administration phases.
• Drive projects to Substantial Completion and Certificate of Occupancy, executing a formal handover process to the Guest Experience and Special Projects teams for Day 2, operations, and facility maintenance.
• Execute project-level compliance with direct procurement models and AIA Guaranteed Maximum Price (GMP) contracts following program leadership direction.
• Track and review change orders, maintain daily budget adherence for assigned projects, and escalate financial true-ups and closeout documentation to the CM Program Lead for final approval and execution.
• Compile project-level data and metrics to support portfolio wide executive reporting and MBRs.
• Monitor and provide oversight of construction management activities including budget tracking, change management, and quality control to identify risks and mitigate and/or escalate as needed; manage complex up and downstream project impacts.
• Lead site-level project delivery within an established governance framework, implementing the program-wide construction standards, standard operating procedures (SOPs), and approval gateways.

Skills

• Ability to confidently and clearly communicate project progress/milestones to internal teams and cross-functional stakeholders.
• Solutions driven, with the ability to anticipate problems and proactively present multiple solutions to different audiences and drive consensus across teams.
• Understanding of construction means and methods, cost, and milestones.
• Proficiency in construction drawing, documentation and oversight.

Requirements

• Bachelor's degree in architecture, construction management, or related field.
• At least 6 years of construction project management experience in hospitality, retail, or aviation environments.
• At least 5 years of experience managing on-site General Contractors, sub-trades, and AIA contracts.
• At least 3 years of experience partnering with architects, designers, contractors, and operators.

Preferred qualifications

• 7+ years of experience working with and sourcing architectural materials/finishes and furniture, fixtures and equipment.
• Licensed Architect, NCARB/AIA, or PMP certification.
• Experience managing external general contractors, architectural consultants, and field trade teams on active job sites.
• Experience in high-visibility locations with challenging coordination of infrastructure, permitting, and vertical transportation.

Schedule

This role will require approximately 40–50% travel. This role is designated as a hybrid position; you are expected to adhere to Capital One's hybrid policy regarding required on-site presence at your designated office location.

Pay

The minimum and maximum full-time annual salaries for this role by location:

• McLean, VA: $151,900 – $173,400 for Manager, Project Management
• Chicago, IL: $138,100 – $157,700 for Manager, Project Management
• New York, NY: $165,700 – $189,200 for Manager, Project Management

Candidates hired to work in other locations will be subject to the pay range associated with that location. This role is also eligible to earn performance based incentive compensation, which may include cash bonus(es) and/or long term incentives (LTI). Incentives could be discretionary or non discretionary depending on the plan.

Benefits

Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.