Manager, AI Solutions Delivery

About the role

If you've led project managers through real enterprise AI rollouts and want your team at the center of how AI gets delivered to major customers, this is that seat. You'll lead a team, own relationships with senior customer leaders, and see directly how your work changes their business. We're looking for a hands on, customer facing leader to manage a team of project managers delivering complex AI solutions for enterprise clients at a global market leader in customer experience technology. This is a true player coach role. You'll lead and develop a team of approximately 5 to 10 PMs, guide customer implementations, handle escalations, and step into delivery when needed. You'll work across customers, product, engineering, implementation, and customer success to keep projects moving and make sure the technology delivers measurable business value.

Responsibilities

• Lead and develop a team of approximately 5 to 10 project managers
• Guide customer implementations of complex AI solutions
• Handle escalations and step into delivery when needed
• Work across customers, product, engineering, implementation, and customer success to keep projects moving
• Ensure the technology delivers measurable business value
• Own relationships with senior customer leaders

Qualifications

• 7+ years of project or program management experience
• Previous experience managing direct reports
• 1+ year of experience delivering or implementing AI enabled solutions
• Strong enterprise SaaS, technology, or professional services experience
• Confidence working directly with senior customer stakeholders
• Technical curiosity to understand how AI solutions work, without needing to be an engineer
• PMP certification

Pay

Base salary targeted around $145K to $165K, plus an annual bonus

Location: USA, fully remote