Manager, AI Solutions

About the role

This is a hybrid position requiring the team member to be onsite a minimum of 3 days per week. No relocation is provided for this opportunity.

At West, we’re a dedicated team that is connected by a purpose to improve patient lives that has been at the center of our Company for more than a century. Our story began when Herman O. West solved the problem of supplying penicillin in mass quantities to the US Government during World War 2. Through our work to deliver thousands of life-saving and life-enhancing injectable medicines to millions of patients daily, West’s indelible mark on the healthcare industry has just begun. A name started our story. How will yours help write our future?

There’s no better place to join an inclusive community of professionals with opportunities for lifelong learning, growth and development. Supported by benefit programs, we empower the physical, mental, emotional and financial health of our team members and their families. We believe in giving back to help those in need in the communities where we live and work. And are equally committed to creating a healthier environment and planet through our sustainability efforts.

Responsibilities

• Identify and prioritize high-impact AI use cases aligned to enterprise operational and Supply Chain objectives
• Translate business challenges into clearly defined AI-enabled solution requirements
• Design and build lightweight AI agents and workflow automations using approved enterprise tools
• Identify data readiness gaps that limit AI effectiveness and partner cross-functionally to address them
• Support monthly business cadence and operational decision cycles with AI-enabled insights where applicable
• Establish repeatable frameworks for responsible AI usage within business functions
• Serve as the bridge between business stakeholders and technical teams for AI-related initiatives
• Measure and communicate value realization, productivity impact, and decision-quality improvements
• Partner with D&T and DBI to transition validated prototypes into scalable, production-ready solutions
• Drive enterprise adoption of AI-enabled tools through enablement, documentation, and structured change management
• Ensure AI solutions align with standardized enterprise processes and systems
• Promote an enterprise mindset versus siloed optimization while reinforcing scalable AI practices
• Other duties as assigned

Education

• Bachelor’s Degree – preference for Supply Chain, Engineering, Finance, Data Analytics, or relevant experience
• MBA preferred

Work Experience

• 5+ years in Supply Chain, Operations, or AI-related experience
• 3+ years of hands-on experience applying AI tools in business environments
• Preference for Global Supply Planning and/or Site/Manufacturing experience
• Preference for experience in Pharmaceutical, Medical Device, or other regulated industry

Preferred Knowledge, Skills And Abilities

• Demonstrated ability to translate business problems into AI-enabled solution frameworks
• Proficient in building AI agents, copilots, or workflow automations using enterprise-approved tools
• Experience using generative AI and large language model (LLM) tools, such as ChatGPT (OpenAI), Microsoft Copilot, Claude (Anthropic), or comparable solutions
• Ability to communicate AI concepts to non-technical stakeholders
• Ability to influence without authority
• Data-driven decision framing
• Experience working in global manufacturing environments
• Is curious, agile, engages in new experiences and looks for different perspectives
• Fluent in English and excellent communication (written and verbal)
• Able to comply with the company’s safety and quality policies at all times

Travel Requirements

Up to 26 business days per year (approximately 10%).

Physical Requirements

Sedentary—exerting up to 10 lbs (4 kg) of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time.

Additional Requirements

• Able to routinely use standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines
• Make independent and sound judgments
• Multitask, work under time constraints, problem solve, and prioritize
• Excellent communicator with ability to maintain confidentiality and resolve conflicts and ambiguity