Manager, AI Practice Transformation

Responsibilities

• Work with lawyers, practice groups, and business teams to identify AI use cases that could improve efficiency, quality, consistency, or client service.
• Help document current-state workflows, including key tasks, handoffs, inputs, outputs, pain points, and quality-control steps.
• Aid in designing future-state workflows that incorporate approved AI tools, human review, templates, prompts, checklists, and source materials.
• Translate broad AI ideas into practical workflows that can be tested, documented, and repeated.
• Prioritize use cases based on business value, feasibility, user readiness, risk, and scalability.
• Build and refine prompts, prompt chains, workflow guides, playbooks, checklists, intake forms, and training materials.
• Determine which approved AI tools are best suited for particular tasks, such as summarization, drafting, research support, document comparison, classification, or analysis.
• Support testing of AI outputs for accuracy, completeness, source-grounding, usability, and consistency.
• Develop practical human-review steps and quality-control protocols for AI-assisted workflows.
• Support AI pilots from intake through design, testing, rollout, feedback collection, and iteration.
• Coordinate with stakeholders to gather requirements, schedule pilot activities, track progress, and document lessons learned.
• Define pilot success criteria, usage expectations, sample workflows, and output-quality benchmarks.
• Convert successful pilots into reusable templates, playbooks, training modules, and adoption plans.
• Track adoption barriers and recommend practical improvements to workflows, training, communications, or tool configuration.
• Provide hands-on coaching to lawyers and business professionals on effective and responsible use of AI tools.
• Design and execute rollout plans for new platform capabilities, including training programs, quick-reference guides, and practice group-specific use case libraries.
• Deliver practical training focused on real work scenarios rather than generic tool features.
• Help users understand how to structure requests, evaluate outputs, preserve confidentiality, and apply appropriate human judgment.
• Serve as a practical connector between lawyers, business teams, technologists, KM professionals, and Firm leadership.

  Qualifications

  • 4+ years of experience in legal innovation, legal operations, consulting, product management, process improvement, knowledge management, legal technology, AI adoption, or professional-services transformation.
  • Practical familiarity with generative AI tools and their use in knowledge-work settings.
  • Strong ability to document, analyze, and improve workflows.
  • Excellent written communication skills, including the ability to create clear prompts, playbooks, checklists, training materials, and project summaries.
  • Strong organizational and project-management skills.
  • Ability to work effectively with lawyers, business professionals, technologists, and other stakeholders.
  • Good judgment regarding confidentiality, quality control, professional responsibility, and appropriate human review.
  • Comfort operating in a fast-changing environment where tools, practices, and expectations are evolving quickly.