Manager, Advanced Commercial Services

About the role

At Sparklight/Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. Join the Advanced Commercial Services team as the Manager, Advanced Commercial Services. In this role, you will be responsible for the leadership, operational performance, and continuous improvement of the Commercial Provisioning and Advanced Service Delivery organization. This position oversees the successful implementation and activation of advanced commercial solutions, including Unified Communications, managed services, cloud services, voice, data, security, and emerging technology offerings. We are open to hiring remote if we find the right talent in any of the following states: AL, AR, AZ, FL, GA, IA, ID, IL, IN, KS, LA, MD, MO, MS, NC, ND, NE, NM, NV, OR, OK, PA, SC, SD, TN, TX, UT. Cable One and our family of brands believes diversity lies in the communities we serve and among our associates; our individual and unique talents, backgrounds and perspectives make us an unstoppable force, embodied by our motto “Stronger Together.” Pre‑hire processes include background checks, drug screening, and reference checks; job offers are contingent upon successful completion of these clearances.

Responsibilities

• Lead, develop, and mentor the Commercial Provisioning team and related operational staff.
• Establish performance expectations, key performance indicators, and accountability measures aligned with company objectives.
• Foster a culture of customer service, collaboration, innovation, operational excellence, and continuous improvement.
• Oversee the end-to-end provisioning, activation, and implementation of advanced commercial services.
• Ensure timely and accurate delivery of Unified Communications, managed services, cloud solutions, voice, data, networking, security, and emerging service offerings.
• Develop and maintain service delivery standards, workflows, controls, documentation, and operational procedures.
• Monitor provisioning performance, order flow, service activation intervals, customer onboarding success, escalation resolution, and service quality metrics.
• Drive initiatives that improve service delivery efficiency, provisioning accuracy, scalability