Manager Admissions

About the role

The Manager, Admissions is responsible for the daily operations of admissions and registration functions within the facility. This role oversees patient intake processes, insurance verification, point-of-service collections, and compliance with regulatory and organizational standards.

Responsibilities

• Oversees daily admissions and registration operations, ensuring accurate data entry, insurance verification, financial class assignment, and timely patient access.
• Leads and develops departmental staff through hiring, training, scheduling, coaching, and performance management.
• Ensures staff are educated and competent in hospital policies, registration procedures, compliance standards, and financial collection practices.
• Coordinates with internal departments such as Revenue Cycle, Case Management, Finance, and Clinical Operations to resolve issues related to patient access and registration.
• Oversees point-of-service collection efforts, supporting the achievement of collection targets and improving front-end revenue cycle results.
• Communicates effectively with patients and families regarding registration requirements, financial responsibilities, and documentation needs.
• Utilizes hospital registration and information systems to support workflow efficiency, accuracy, and reporting.

Leadership Responsibilities

• Provides leadership, mentorship and professional development opportunities for departmental staff.
• Schedules employees to ensure effective use of resources and consults with Director on staffing issues.
• Conducts performance evaluations, sets goals and provides feedback to staff on their performance and development.
• Develops and manages departmental budget ensuring cost effective operations while maintaining high quality service.
• Monitors expenditures, ensuring cost-effective delivery of services and evaluates and implements new technologies to enhance operational efficiency.
• Develops and implements departmental policies and procedures and protocols to optimize quality and overall efficiencies.
• Ensures compliance with all relevant regulatory bodies and participates in audits, inspections and accreditation processes as applicable.

Qualifications

A Bachelor's Degree in a relevant field is required, or two plus years of direct healthcare leadership experience in lieu of a Bachelor's degree. A Master's Degree is preferred, along with 2-4 years of experience in a closely related field and 2-4 years of previous leadership experience.

Skills

• Strong leadership, organizational, and communication skills.
• Ability to collaborate with interdisciplinary teams and manage cross-functional relationships.
• Foster a positive work environment that promotes teamwork, professionalism, and continuous improvement.
• Communicate effectively with leadership, team members, and stakeholders.
• Ability to work effectively with others, delegate responsibilities, and independently manage tasks while meeting established deadlines.
• Problem-solving and critical thinking skills.
• In-depth knowledge of industry best practices and regulatory compliance.
• Strong organizational and time management skills.
• Proficiency with Google and Microsoft platforms, healthcare software systems, and data analysis tools.