Manager, Accounts Payable Operations Support

NBCUniversal is one of the world's leading media and entertainment companies, creating world-class content distributed across film, television, and streaming. We bring experiences to life through global theme park destinations, consumer products, and our premium ad-supported streaming service, Peacock. Our brands include NBC, NBC News, NBC Sports, Telemundo, Bravo, Universal Pictures, DreamWorks Animation, Focus Features, and Universal Destinations & Experiences like Universal Orlando Resort and Universal Studios Hollywood. As a subsidiary of Comcast Corporation, we are committed to improving communities and fostering an inclusive culture that attracts and develops a talented workforce.

About the role

The Global Accounts Payable Manager – Operations will be a fast, clear, and independent thinker with a natural curiosity about end-to-end processes. This role requires a metrics-driven, analytical mindset, proven change management experience, and the ability to thrive in a fast-paced, customer-centric environment. The candidate will collaborate closely with the AP Business Partnership team and the business process outsourcer (BPO) as part of the Global Finance Operations (GFO) team, focusing on globalizing, standardizing, and centralizing processes.

Responsibilities

• Maintain working knowledge of the industry, NBCU AP control framework, and processes.
• Understand all aspects of the Accounts Payable function, including vendor relations, vendor master data maintenance, invoice processing, disbursements, vendor reconciliations, aged AP items, and Help Desk support.
• Monitor service delivery with the BPO provider using process metrics and KPIs.
• Resolve or escalate issues submitted through the Accounts Payable Helpdesk.
• Collaborate with vendors, finance teams, and internal customers to resolve escalated Accounts Payable issues.
• Provide recommendations to the Global P2P Global Process Owner (GPO) on process improvements, technology opportunities, and standardization initiatives.
• Ensure compliance with existing policies, procedures, and regulatory/audit requirements.
• Support internal and external audit requests and follow-up.
• Prepare and review updates to desktop procedures for new and existing processes, ensuring NBCU AP Controls are operationalized.

Qualifications

• 7+ years of experience in a P2P (Procure-to-Pay) environment.
• High degree of customer service orientation.
• Working knowledge of financial controls with varied experience in P2P areas.
• Experience in the entertainment industry preferred.
• BA/BS degree in Accounting, Finance, or a related field (required).
• CPA or MBA (desirable).
• Lean Six Sigma certification (e.g., green belt, black belt, master black belt) (desirable).

Skills

• Proven self-starter able to deliver consistently with minimal oversight.
• Exceptional analytical and problem-solving skills.
• Excellent verbal and written communication skills, with the ability to interface at all levels of management and with customers.
• Advanced customer service skills.
• Demonstrated ability to work as part of a team and understand how responsibilities impact other processes and colleagues.
• Experience working with remote teams; international experience is a plus.
• Ability to perform root cause analysis and recommend permanent solutions to prevent repeat issues.

Schedule

This is a hybrid position requiring in-office work in Orlando, FL, a minimum of four days per week. The Company reserves the right to change in-office requirements at any time.