Manager, Account Management (Pharmacy Benefit Management)

About the role

The Account Management Manager leads and develops a team of Account Managers and Strategic Account Executives, focusing on improving account retention and achieving key performance indicator standards. This role partners with the Account Management Director for the assigned region to ensure alignment with corporate retention goals and support the growth and development of the account management team.

Responsibilities

• Coach and mentor Account Managers and Strategic Account Executives by observing and providing feedback to foster development and success of individuals.
• Conduct performance evaluations of Account Managers and Strategic Account Executives and rank performance across the account management team.
• Assist in creating professional development plans for Account Managers and Strategic Account Executives, coaching them on their performance, training needs, and identifying account managers ready for advancement.
• Create performance scorecards to objectively measure the effectiveness of the Account Managers and Strategic Account Executives.
• Manage account team client escalations before fielding to Director and senior level leadership team.
• Partner with Account Management leadership to create policies and procedures for Account Managers and Strategic Account Executives to follow. Revise policies and procedures based upon root cause analysis of issues to prevent recurrence.
• Ensure that the Account Management department standards, methods, and procedures for client service of the assigned accounts are achieved, including delivery of client marketing and messaging programs to meet revenue objectives, budgets, ROI, and client service satisfaction.
• Foster teamwork and a supportive departmental culture with a can-do attitude to provide exceptional service to EBCs and clients.
• Strategize with Director and VP of Account Management to develop ways to increase client satisfaction, preserve loyalty, and improve retention rates.
• Assist in creating and reviewing business requirements for key initiatives and how significant new initiatives are rolled out and serviced with our clients and internal teams to full adoption.
• Partner with RxBenefits functional team leaders to optimize the launch and new products/services for the account management teams, EBCs, and clients.

Requirements

• Bachelor's Degree required
• Minimum of 8 years of work experience required
• Minimum of 3 years of proven progressive leadership experience in the PBM or healthcare related service industry
• Customer-facing leadership and account relationship strategy experience
• Capable of interfacing well at all levels within a large organization and client base

Skills

• Project management, planning, and organizational skills
• Excellent verbal and written communication skills
• Excellent organization, motivation, leadership and interpersonal skills
• Demonstrate a proficient grasp of existing and new service offerings
• High energy, with a strong 'can do' attitude
• Thrives in a dynamic, fast paced environment with many simultaneous projects

Pay

The anticipated hiring range for this role is $105,600 to $132,000 annually. Final compensation rates will be determined based on various factors, including but not limited to experience, skills, knowledge, and internal equity considerations. This role is also short-term incentive eligible, with incentive amounts varying by individual and business goals.

Benefits

• Remote first work environment
• Choice of a HDHP or PPO Medical plan; 100% of the premium for the HDHP paid for you and your eligible family members
• Dental, Vision, Short- and Long-Term Disability, and Group Life Insurance with 100% of premiums paid (including family coverage for Dental and Vision)
• Additional buy-up options for Short- and Long-Term Disability and Life Insurance
• 401(k) with an employer match up to 3.5% available after 60 days
• Community Service Day to give back and support what you love in your community
• 10 company holidays including MLK Day, Juneteenth, and the day after Thanksgiving plus a floating holiday to use as you like
• Reimbursements for high-speed internet; computer and monitors provided
• Tuition Reimbursement for accredited degree programs
• Paid New Parent Leave that can be used for adoption or birth
• Pet insurance to protect your furbabies
• A robust mental health benefit and EAP service through Spring Health to support you when you need it most