Manager (40 hr.) Main Library - Local History & Genealogy

Location: Main Library — Local History & Genealogy Division. Full-time, exempt, 40 hours/week. Internal candidates: pay adjustments follow the Compensation and Salary Administration policy.

Pay

Starting range: $67,496 – $90,625.60 annually (commensurate with experience).

Benefits

• Comprehensive medical, dental, and vision plans
• Qualified employer for Public Service Loan Forgiveness
• Mental health resources and employee assistance programs
• Generous paid time off and leave options
• Participation in the Ohio Public Employees Retirement System (OPERS) and additional investment & savings plans
• Voluntary and supplemental insurance plans

Full benefits overview: https://www.columbuslibrary.org/employee-benefits/

About the role

Leads and manages staff, division resources, and operations within the Local History & Genealogy Division in alignment with the Library’s vision, purpose, and strategic plan. Takes a lead role in system-wide initiatives and trainings connected to Library strategy. Serves as a cross-departmental functional area contact, develops and coaches staff, sets performance measurements, and cultivates an inclusive, engaged team. Models organizational values and exceptional customer service. Connects division work to system-level goals, working closely with Public Services Directors to carry out centralized objectives. Leads division goal-setting and planning, communicates system initiatives, and coordinates department goals at the local level. Develops programs, services, exhibits, and customer experiences that reflect the strategic plan and respond to community needs. Develops and leads system-level trainings to share division expertise. Establishes and maintains community collaborations and promotes library services through outreach. Solves problems at local and system levels, interprets policies, manages budgets, and assists with service delivery at all service points. Maintains professional skills in collections, technology, reference, readers’ advisory, materials handling, and customer service. Attends local, state, and national conferences as required. Performs additional duties as assigned, including project leadership and committee service.

Schedule

• Combination of mornings, afternoons, and evenings
• Alternating Friday/Saturday rotation — 9:00 am–6:00 pm
• Sundays 12:00 pm–5:00 pm (as assigned)

Responsibilities

• Lead a team in effective management of local operations
• Handle strategic and operational details; delegate tasks; respond to questions and complaints; gather data for communications and reports
• Serve as cross-departmental functional area contact for other Library departments
• Develop, coach, and train staff; set individual performance measurements; hold staff accountable while cultivating engagement and trust in an inclusive environment
• Manage hiring, orientation, and evaluation of staff
• Model organizational values and exceptional customer service behaviors
• Connect division work to system-level functional leadership; manage initiatives impacting Public Services
• Work closely with Public Services Directors to carry out centralized goals, deliverables, and key results
• Lead division goal-setting and planning to align with strategic plan and department objectives
• Communicate system initiatives to staff and customers
• Coordinate department goals and objectives at the local level
• Contribute to a dynamic Main Library environment by leading staff to develop programs, services, exhibits, activations, and customer experiences
• Develop and lead system-level and centralized trainings to share division expertise and drive strategy
• Establish and maintain collaborations with community agencies; promote library services through outreach
• Develop and maintain open communications with professional and community organizations at the local level
• Solve problems at the local level and assist with system-level problem solving
• Interpret and communicate library policies and procedures to staff and customers
• Coordinate, initiate, and approve paperwork and documentation for fiscal and regulatory control
• Monitor location budget
• Assist in delivery of services to customers at all service points
• Maintain personal skills and knowledge in library collections, technology, reference, readers’ advisory, materials handling, and customer service
• Attend local, state, and national conferences or meetings as required
• Perform additional duties as assigned, including project lead and/or service on task forces, committees, etc.

Requirements

• Bachelor’s degree required; Master’s of Library Science or Master’s of Library and Information Science preferred
• 3–5 years’ experience in libraries or similar field required
• Supervisory experience required
• Ability to express self effectively and concisely both orally and in writing
• Act and make decisions with the customer in mind using direct experience and data
• Meet expectations of external and internal customers
• Provide challenging, stretching tasks to direct reports and guide progress through consistent feedback
• Encourage developmental activities in pursuit of career or position goals
• Work with staff needing further development
• Cultivate engagement and support of the Library’s vision and mission among the team
• Foster open dialogue; define success in terms of the whole team; create a feeling of belonging
• Engage with the local community; establish and maintain key relationships with organizations, businesses, and individuals
• Collaborate across departments and with community partners to develop and lead customer-focused programs, services, and experiences that advance strategic goals, strengthen engagement, and can be adapted or shared as models across the system
• Set clear objectives; measure and monitor process, progress, and results, including fiscal control
• Adept at process management; organize people and activities; simplify complex processes; identify opportunities for synergy and integration; maximize resources and add value
• Use rigorous logic, conflict resolution, problem-solving methods, and honest analysis to solve difficult problems with effective solutions
• Identify hidden problems; look beyond the obvious to reach core issues; investigate a variety of sources for answers
• Operate library technology including personal computer, email, software programs (Windows/Microsoft Office), and other job-related equipment and systems
• Utilize reliable transportation to promptly report to job assignment and other locations as required

Working Conditions

Work environment involves everyday risks or discomforts requiring normal safety precautions typical of offices, meeting and training rooms, libraries, residences, or commercial vehicles (e.g., safe workplace practices with office equipment, avoidance of trips and falls, observance of fire regulations and traffic signals, moderate outdoor weather conditions). Work requires occasional lifting or pushing of up to 20 lbs. and frequent lifting or pushing of up to 10 lbs.