Manager 3, Software Development (Payments Platform)

Responsibilities

• Own end-to-end delivery of the Payments Platform roadmap across Bill Pay, Merchant Payments, Gateway, and PPF core infrastructure.
• Drive quarterly sprint execution across multiple sub-teams, maintaining high engineering velocity while managing reliability and compliance requirements.
• Lead major platform migrations and modernization programs (e.g., payment authorization service migrations, event bus modernization, API-first platform evolution).
• Establish clear engineering operating rhythms: sprint reviews, incident retrospectives, KPI tracking, and cross-team dependency management.
• Set architectural direction for the payments processing framework — distributed systems, real-time transaction processing, idempotency, and settlement infrastructure.
• Guide adoption of modern engineering practices: progressive rollouts, chaos engineering (Gameday), multi-region active/passive failover, and observability (Splunk, golden signals, PagerDuty).
• Evaluate and drive AI-first capabilities within the payments platform, including intelligent routing, anomaly detection, and agentic automation of operational workflows.
• Ensure platform meets PCI-DSS, SOX, and Intuit's security and compliance standards without sacrificing delivery velocity.
• Lead, coach, and develop 3–5 engineering managers and their teams; build a strong leadership bench with clear succession paths.
• Foster a culture of ownership, engineering excellence, and customer-first thinking — where teams understand the business impact of their systems.
• Partner with recruiting to attract and retain senior engineering talent.
• Drive performance management, calibration, and career growth conversations across the org.
• Partner with Product Management to co-own initiative prioritization and roadmap trade-offs.
• Work closely with Risk, Compliance, and Finance teams to ensure platform decisions account for regulatory requirements and cost of processing.
• Represent the Payments Platform org in leadership reviews, architecture forums, and incident post-mortems.
• Collaborate with peer engineering teams (Wallet, Gateway, Risk, Reconciliation) to align on shared infrastructure and resolve cross-team dependencies.
• Own platform SLAs for availability, latency, and error rates across production payment flows.
• Drive reduction in MTTD and MTTR through improved alerting, runbooks, and on-call practices.
• Lead quarterly KPI reviews tied to TPV, cost per transaction, processing success rate, and platform reliability.

Qualifications

• 12+ years of software engineering experience, with 5+ years leading engineering managers in a multi-team organization.
• Proven track record delivering large-scale payments, fintech, or financial infrastructure platforms in production.
• Strong technical depth in distributed systems, real-time transaction processing, cloud-native architectures (AWS), and high-availability design patterns.
• Experience owning engineering delivery against business KPIs — not just technical metrics.
• Demonstrated ability to partner effectively with Product, Finance, Risk, and Compliance stakeholders.
• Track record of building and developing high-performing engineering teams at senior/staff levels.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs (see more about our compensation and benefits at Intuit®: Careers | Benefits). Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender. The expected base pay range for this position is: