Manager 1, Product Management - Order Entry Experiences (XOE)

About the Role

This role is responsible for defining product management frameworks and prioritizing development features to ensure exceptional product delivery. It requires analyzing market trends to establish a long-term vision and strategy for product platforms. The role is pivotal in translating market opportunities into actionable plans and overseeing their successful implementation.

Responsibilities

• Develop long-range product vision and strategy informed by market analysis and global industry trends to meet key performance indicators.
• Prioritize product feature backlog for engineering teams, ensuring alignment with business value and return on investment, while supporting multi-tenant needs.
• Synthesize user insights and market needs into experience and platform requirements to guide the creation of Minimum Lovable Products.
• Guide the build versus buy decision-making process, aligning with platform strategy and ensuring compliance with privacy and security standards.
• Establish experience and platform engagement reporting structures, ensuring data source accuracy and transparency for customer behavior analysis.
• Create and refine prototypes and designs to deliver on market key performance indicators, user experience, and usability requirements.
• Lead the integration of technology to build experiences that align with finalized designs and facilitate experience and usability testing.
• Partner with Market Product Managers to onboard new experiences and platforms, and support release management and final product trials.
• Drive continuous refinement of experiences and platforms based on user data, addressing product errors, and optimizing market engagement.
• Manage inquiries from internal and external stakeholders and provide subject matter expertise.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s) as necessary.
• Other duties and responsibilities as assigned.

Operating Principles

• Own the customer experience: Think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff: Be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team: Make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System: A way of working that brings more employee and customer feedback into the company by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion: In how you work and lead.
• Do what's right: For each other, our customers, investors, and our communities.

Requirements

• Bachelor's Degree (preferred) or equivalent combination of coursework and experience, or extensive related professional experience.
• 5-7 years of relevant work experience.

Skills

• Customer Experience (CX)
• Cross-Functional Leadership
• Prioritization
• Product Management
• Product Knowledge

Pay

This role can be performed in Colorado with a pay range of $97,274.67 - $160,503.21. Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience.

Benefits

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class benefits to eligible employees, including:

• An array of options, expert guidance, and always-on tools personalized to meet your needs.
• Support physically, financially, and emotionally through big milestones and everyday life.