Manager 1, IT Service Support

Job Description

This role is responsible for supervising the people, processes, and tools that support desktops and other end-user devices across The Ohio State University Wexner Medical Center (OSUWMC). The position provides leadership in the planning, design, development, and ongoing support of desktop services, ensuring stability, reliability, and optimal performance across system and application environments.

Minimum Qualifications

• Bachelor’s degree in Computer Science or a related field, with at least three years of experience in information technology.
• Requires foundational knowledge of general IT technologies and tools, along with strong skills in team leadership, staff supervision, and communication.
• Familiarity with desktop hardware and software, printing, and basic networking and telephony environments is essential.
• Relevant certifications such as ITIL Foundations, Six Sigma/Lean, CompTIA A+, Security+, HDI, or Azure Fundamentals (AZ-900) are preferred.

Benefits

• An array of retirement plan options, each with a generous employer contribution.
• Affordable health insurance options, including dental, vision and prescription coverage that begin on day one.
• Paid vacation and sick leave, including short and long-term disability and paid parental leave.
• Get the most out of the Public Service Loan Forgiveness program.
• And much more!