Manager IT Support Service

Major Responsibilities

• Researches, evaluates and recommends hardware and software products that will enhance the capabilities of the organization’s information systems.
• Liaises with functional or operational area managers to understand their current and future information needs and determine how information systems should be installed, configured and maintained to best meet these needs.
• Ensures that applications and infrastructure are current and available to support business operations.
• Ensures that technology problems and service requests are resolved in accordance with service level objectives and information systems policies.
• Effectively communicates technology changes and outages to impacted business users.
• Interacts regularly with site/region executives, service line and operational leaders to collect and understand new business needs, relevant issues or adoption barriers.
• Locates existing solutions or develops new technology to solve site/region issues where appropriate.
• Safeguards the local site/region technology and infrastructure to meet or exceed established uptime targets through capacity planning, backup & recovery planning, lifecycle planning and server health monitoring.
• Investigates, tests and applies necessary system and application updates/patches to reduce exposure to malicious or unauthorized access. Also ensures that all system software is properly licensed and tracked.
• Performs human resources responsibilities for staff which include interviewing and selection of new employees, promotions, staff development, performance evaluations, compensation changes, resolution of employee concerns, corrective actions, terminations, and overall employee morale.
• Develops and recommends operating and capital budgets and controls expenditures within approved budget objectives.

Requirements

• 3 years in information technology and/or project management. Includes 1 year of supervisory experience in managing staff and budgets in an Information Technology environment.

Qualifications

• Bachelor's Degree in Business or Information Technology or related field.

Skills & Abilities

• Demonstrated project management expertise.
• Knowledgeable of performance management and improvement techniques.
• Excellent verbal and written communication skills and the demonstrated ability to communicate well with all levels of the organization.
• Good presentation skills.
• Proven experience working in a team oriented, collaborative environment.
• Excellent team player.
• Excellent organizational, analytical, interpersonal skill; technical and problem-solving abilities.
• Self-motivated, able to work independently to complete tasks and respond to department requests and to collaborate with others to utilize their resources and knowledge to identify high quality solutions.
• Strong decision-making abilities.

Benefits

• Paid Time Off programs.
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability.
• Flexible Spending Accounts for eligible health care and dependent care expenses.
• Family benefits such as adoption assistance and paid parental leave.
• Defined contribution retirement plans with employer match and other financial wellness programs.
• Education Assistance Program.

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.