Manager 1, Enterprise Direct Sales - Account

About the Role

Responsible for effectively managing and overseeing the sale of integrated communication services to enterprise customers such as multi-site regional businesses or national accounts. Maximizes sales revenues and business objectives on a consistent basis, including ensuring we meet and exceed the end-to-end experience expectations of these enterprise customers. Manages and develops sales professionals to drive growth in the business.

Responsibilities

• Ensures and develops a consultative business-to-business sales culture through strong leadership and coaching.
• Leads through example by modeling the Company values.
• Evaluates effectiveness of Enterprise Account Managers and implements necessary changes to ensure effective customer account management, including upselling/cross-selling and new product revenue growth.
• Maintains excellent knowledge of Company's products/services, pricing practices, and selling skills to effectively manage a team of Enterprise Account Managers and deployment of new products and services to grow business within our existing customer base.
• Ensures competence and continuity of qualified Enterprise Account Managers through optimum selection, training and development, appraisal, and motivation techniques.
• Develops, plans, and coordinates sales promotions and incentives to meet business goals and objectives.
• Ensures team and individual rep achievement of all sales, plus quality, goals, and standards.
• Monitors employee performance, counsels, and advises to ensure compatibility, maximum effectiveness, and continued growth on a constant basis. Addresses personnel issues/performance issues in accordance with Company policy.
• Prepares, analyzes, and maintains records of individual (as well as group) sales and performance activities relative to business goals and objectives. Ensures accurate forecasts of annual, quarterly, and monthly revenue and unit numbers.
• Designs, implements, and manages overall assigned account team structure. Coordinates efforts with other internal teams and groups throughout the regional system to ensure effectiveness and efficiency.
• Coaches, develops, appraises, and motivates individual sales representatives to achieve and exceed assigned objectives. Educates sales professionals in sales planning tactics to support their enterprise success by assuring compliance with organizational efficiency through excellent time management, decision-making, and relationship-building skills.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance. Must be able to work nights and weekends, variable schedule(s), and overtime as necessary.
• Other duties and responsibilities as assigned.

Operating Principles

• Own the customer experience – think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff – be enthusiastic learners, users, and advocates of our game-changing technology, products, and services, especially our digital tools and experiences.
• Win as a team – make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System – a way of working that brings more employee and customer feedback into the company – by joining huddles, making callbacks, and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and lead.
• Do what's right for each other, our customers, investors, and our communities.

Requirements

• Bachelor's Degree (preferred) or equivalent combination of coursework and experience, or extensive related professional experience.
• 5-7 years of relevant work experience.

Skills

• Leadership
• Product Positioning
• Relationship Building
• Direct Selling
• Business Sales

Benefits

Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most and should help you care for those who matter most. That’s why we provide an array of options, expert guidance, and always-on tools that are personalized to meet the needs of your reality – to help support you physically, financially, and emotionally through the big milestones and in your everyday life.