Account Manager, Enterprise Direct Sales

About the Role

Responsible for providing strategic account management and financial sales leadership for an assigned portfolio of existing mid-market customers. Develop and manage overall account strategies for specific named account customers, including identification of incremental revenue opportunities and retention of embedded base services. Oversee customer relationship management and satisfaction while delivering annual customer revenue and retention objectives.

Responsibilities

• Meet or exceed monthly sales quota through identification and closing of incremental sales and revenue opportunities.
• Renew customer contracts to protect and grow existing revenue streams.
• Maintain regular account contact to ensure positioning and alignment of Comcast Business Services with assigned accounts.
• Initiate and deliver proposed solutions to meet the needs of assigned customers for Advanced Voice, Metro Ethernet, or other Business Class products.
• Maintain customer satisfaction and serve as the primary escalation point for any customer issues.
• Manage the cultivation, execution, and delivery of sales and services to local and regional accounts in the Enterprise and mid-market segment.
• Collaborate with Sales, Finance, and Operations leadership to develop account management plans and optimize sales and retention opportunities.
• Position and sell Comcast Business Class services across multiple organizational levels, including C-level and Executive personnel.
• Manage existing revenue, sales opportunities, quota, funnels, and forecasts consistent with regional, divisional, and corporate goals.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent, and punctual attendance; ability to work nights, weekends, variable schedules, and overtime as necessary.
• Other duties and responsibilities as assigned.

Operating Principles

• Own the customer experience by prioritizing seamless digital options and customer satisfaction.
• Be knowledgeable and enthusiastic about Comcast’s technology, products, and services.
• Collaborate and contribute to team success with openness to new ideas.
• Actively participate in the Net Promoter System through feedback, huddles, and callbacks.
• Drive results and growth while supporting a culture of inclusion.
• Uphold ethical standards for colleagues, customers, investors, and communities.

Requirements

• Bachelor’s Degree preferred, or equivalent combination of education and experience.
• 5-7 years of relevant work experience.
• Skills in Account Management, Relationship Management, and Customer Relationship Management (CRM).

Pay

Base pay is one part of the Total Rewards package. Most sales positions are eligible for a Commission under an applicable plan, while most non-sales positions are eligible for a Bonus.

Benefits

Comcast provides best-in-class benefits to eligible employees, designed to support physical, financial, and emotional well-being. Benefits include personalized options, expert guidance, and tools to help you care for yourself and your family through life’s milestones and everyday needs.