Management Trainee: Associate SCS Team Manager - June 2027

About the role

Amica is searching for talented individuals for our Associate SCS Team Manager role in our countrywide branch offices as part of our Future Leaders Program. As a mutual company, our people are our priority. We seek differences of opinion, life experience and perspective to represent the diversity of our policyholders and achieve the best possible outcomes. Our Future Leaders Program begins with a paid hands-on training at our headquarters in Rhode Island, followed by personal mentorships and extensive professional growth opportunities. This position requires relocation to any of our 16 offices. Availability is subject to business needs and location is determined during the training class.

Responsibilities

• Coach and lead a team of representatives with varying levels of experience to meet sales and service goals.
• Evaluate new-business applications and complex files to determine acceptable insurance risks.
• Identify and implement motivational techniques to increase employee engagement.
• Conduct team and one-on-one meetings on a regular basis.
• Review representatives’ recorded calls to identify coaching and development opportunities.
• Work closely with representatives and customers to resolve inquiries related to sales and customer service.
• Oversee completion of incoming files to ensure proper handling.
• Update and train the team on job-related changes as needed.

Qualifications

• Bachelor’s degree, any major
• Excellent written and verbal communication skills
• Demonstrated customer service experience
• Willingness and ability to relocate across the U.S.
• Strong interpersonal and leadership skills
• Ability to identify, analyze and solve problems

Salary

The Associate Team Manager role has a starting salary of $60,000

Office locations

• Atlanta Regional (Duluth, GA)
• Central Massachusetts Office (Westborough, MA)
• Chicago Regional (Lisle, IL)
• Dallas Regional (Frisco, TX)
• Denver Regional (Lone Tree, CO)
• Hartford Regional (East Hartford, CT)
• Houston Regional (Sugar Land, TX)
• Orlando Regional (Orlando, FL)
• Phoenix Regional (Phoenix, AZ)
• Raleigh Regional (Raleigh, NC)
• Rhode Island Claims (Lincoln, RI)
• Rochester Regional (Fairport, NY)

Total Rewards

• Medical, dental, vision coverage, short- and long-term disability, and life insurance
• Paid Vacation – you will receive at least 13 vacation days in the first 12 months, amounts could be greater depending on the role. While able to use prior to accrual, vacation time will accrue monthly.
• Holidays - 14 paid holidays observed
• Sick time - 6 days sick time at hire, 6 additional days sick time at 90 days of employment
• Generous 401k with company match and immediate vesting. Additionally, annual 3% non-elective employer contribution
• Annual Success Sharing Plan - Paid to eligible employees if company meets or exceeds combined ratio, growth and/or service goals
• Generous leave programs, including paid parental bonding leave
• Student Loan Repayment and Tuition Reimbursement programs
• Generous fitness and wellness reimbursement
• Employee community involvement
• Strong relationships, lifelong friendships
• Opportunities for advancement in a successful and growing company