Management

About the Role

This position requires the manager to direct the work of other store employees to create and maintain a profitable store environment that provides best-in-class service, hospitality, food, and beverage to every guest. The manager is responsible for managing costs, initiating local store marketing and recruiting efforts, and ensuring compliance with company policies, including employment and incident documentation.

Responsibilities

• Follow proper Twin Peaks Girl Audition Guidelines
• Uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks
• Ensure alcohol is always served responsibly and in accordance with the law
• Drive sales by working with all team members to execute excellent operations, local store marketing, and recruiting efforts
• Hold kitchen staff accountable to standards, safety, and sanitation guidelines
• Responsibly handle cash, including assigning drawers, computing employee checkouts, and bank deposits
• Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy
• Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance
• Effectively coach, counsel, teach, motivate, and develop all team members, including the kitchen crew and Twin Peaks Girls
• Proactively recruit and cast Twin Peaks Girls that meet or exceed the requirements in the Audition Guidelines
• Ensure Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table
• Hold team members accountable to standards, including Image & Costume Guidelines
• Maintain organized and updated training schedules, programs, and materials for new employees
• Execute training and development programs, including personal development
• Consistently manage the execution of Performance Based Scheduling
• Practice sound inventory control
• Dress and act professionally each day to set a good example for all employees

Requirements

• Leadership experience in high-volume restaurants and/or bars
• Ability to effectively communicate in English (Spanish communication skills are extremely helpful)
• Ability to apply common sense and understanding to carry out simple one- or two-step instructions
• Ability to deal with standardized situations with only occasional or no variables
• Ability to mathematically compute proper change, accurately settle checks, perform employee checkouts, and compute correct bank deposits
• Must attend orientation and agree to policies and procedures as outlined
• Must complete the Twin Peaks manager training program prior to working a shift without supervision
• Must attend and complete any required training in compliance with local and state regulations, such as food and/or alcohol service certifications

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly required to stand for up to 10 hours, walk, use hands and fingers to handle or carry objects, and talk or hear
• Frequently required to reach with hands and arms
• Occasionally required to sit, lift, and/or move up to 40 pounds
• Specific vision abilities required include close vision, peripheral vision, depth perception, and the ability to adjust focus

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions.

• Regularly exposed to fumes or airborne particles from the kitchen
• Occasionally exposed to wet and/or humid conditions (e.g., dish area or walk-in cooler)
• Occasionally uses toxic or caustic chemicals when cleaning
• Noise level is usually loud
• May be exposed to cigarette or cigar smoke in designated guest smoking areas