Management

About the role

As a Restaurant Manager at a 3B Lodge (Twin Peaks Franchisee) restaurant, you support and help lead a dynamic, fun, and guest-centered environment. You play a vital role in upholding a growth-oriented culture that is fast-paced and delivers memorable experiences for every guest. By focusing on details and maintaining high standards, you contribute to both exceptional service and strong store performance. You help set the tone for your team, reinforcing brand values and operational excellence while working closely with the General Manager and an experienced leadership team. You also coach and develop front-line staff.

Responsibilities

• Follow proper Twin Peaks Girl Audition Guidelines.
• Uphold cleanliness standards per Health Code and periodic Quality Assurance Checks.
• Ensure alcohol is served responsibly and in accordance with the law.
• Drive sales through excellent operations, local store marketing, and recruiting efforts.
• Hold kitchen staff accountable to safety and sanitation guidelines.
• Handle cash responsibly, including assigning drawers, computing employee checkouts, and bank deposits.
• Address issues of alleged discrimination or harassment in accordance with policy.
• Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance.
• Coach, counsel, teach, and motivate all team members, including kitchen crew and Twin Peaks Girls.
• Proactively recruit and cast Twin Peaks Girls that meet or exceed Audition Guidelines.
• Ensure Steps of Service are followed and motivate staff to provide P.E.A.K.S. service to every table.
• Hold team members accountable to standards, including Image & Costume Guidelines.
• Maintain organized and updated training schedules, programs, and materials for new employees.
• Execute training and development programs, including personal development.
• Manage Performance Based Scheduling.
• Practice sound inventory control.
• Dress and act professionally to set an example for all employees.
• Build guest advocacy and establish a regular clientele.

Requirements

• Leadership experience in high-volume restaurants and/or bars.
• Ability to communicate effectively in English; Spanish communication skills are helpful.
• Ability to apply common sense and understanding to carry out instructions and handle standardized situations.
• Ability to compute proper change, settle checks, perform employee checkouts, and compute bank deposits accurately.
• Must attend orientation and agree to policies and procedures.
• Must complete the Twin Peaks manager training program prior to working unsupervised.
• Must complete all required training, including food and/or alcohol service certifications.

Physical Demands

The physical demands described are representative of those required to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

• Regularly stand for up to 10 hours, walk, use hands and fingers to handle objects or controls, and talk or hear.
• Frequently reach with hands and arms.
• Occasionally sit, lift, and/or move up to 40 pounds.
• Specific vision abilities include close vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described are representative of those encountered while performing the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

• Regularly exposed to fumes or airborne particles from the kitchen.
• Occasionally exposed to wet and/or humid conditions (e.g., dish area or walk-in cooler).
• Occasionally use toxic or caustic chemicals for cleaning.
• Noise level is usually loud.
• May be exposed to cigarette or cigar smoke in guest smoking sections.