Management

Manager

The Manager at a 3B Lodge (Twin Peaks Franchisee) restaurant supports and leads a dynamic, fun, and guest-centered environment. The role involves upholding a growth-oriented culture that emphasizes fun, speed, and memorable experiences for guests. The Manager contributes to exceptional service and strong store performance by focusing on details and maintaining high standards. They work closely with the General Manager and benefit from guidance and development from an experienced leadership team, while also coaching and developing front-line staff.

Essential Duties And Responsibilities

• Must follow proper Twin Peaks Girl Audition Guidelines.
• Uphold standards of cleanliness per Health Code and periodic Quality Assurance Checks.
• Ensure alcohol is served responsibly and in accordance with the law.
• Drive sales by collaborating with all team members to execute excellent operations, local store marketing, and recruitment efforts.
• Hold kitchen staff accountable to standards, safety, and sanitation guidelines.
• Responsibly handle cash, including assigning drawers, computing employee checkouts, and bank deposits.
• Respectfully and properly handle all issues of alleged discrimination or harassment in accordance with policy.
• Maintain an atmosphere free of intimidation, discrimination, harassment, poor attitude, or poor work performance.
• Effectively coach and counsel.
• Effectively teach, motivate, and coach all team members including the kitchen crew and Twin Peaks Girls.
• Proactively recruit and cast Twin Peaks Girls that meet or exceed the requirements in the Audition Guidelines.
• Ensure that Steps of Service are followed at all times and motivate staff to provide P.E.A.K.S. service to every table.
• Hold team members accountable to standards and be willing to correct standards that are not met in any area including Image & Costume Guidelines.
• Maintain organized and updated training schedules, programs, and materials for new employees.
• Effectively execute training and development programs including personal development.
• Consistently manage the execution of Performance Based Scheduling.
• Practice sound inventory control.
• Dress and act professionally each day to set a good example for all employees.
• Focus on building guest advocacy and establishing a regular clientele.

Education And/or Experience

• Leadership experience in high-volume restaurants and/or bars.
• Ability to communicate in English, with Spanish communication skills being extremely helpful.

Reasoning Abilities

• Apply common sense understanding to carry out simple one or two-step instructions.
• Deal with standardized situations with only occasional or no variables.
• Mathematically compute proper change and accurately settle checks.

Certificates, Licenses, Registrations

• Attend orientation and agree to policies and procedures as outlined.
• Attend and successfully complete the Twin Peaks manager training program prior to working a shift without supervision.
• Attend and complete any and all other required training in compliance with local and state regulations, such as food and/or alcohol service certifications.

Physical Demands

• Regularly stand for up to 10 hours.
• Frequently walk.
• Frequent use of hands and fingers to handle, feel, or carry objects, product, or controls.
• Frequent use of hands and arms to reach.
• Sit occasionally.
• Lift and/or move up to 40 pounds occasionally.
• Close vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

• Exposure to fumes or airborne particles from the kitchen.
• Occasional exposure to wet and/or humid conditions, especially in the dish area or walk-in cooler.
• Sometimes use toxic or caustic chemicals when cleaning.
• Noise level is usually loud.
• Exposure to cigarette or cigar smoke in some smoking sections.