Management Assistant

CarMax, the way your career should be!

About the role

As a Management Assistant, you will play a key role in supporting store operations by assisting managers with hiring, onboarding, and orientation processes. As a member of the Business Operations team, this position ensures a seamless experience for job applicants and new associates while also providing exceptional customer service and operational support across sales, auction, and appraisal functions. You’ll manage critical administrative tasks such as cash handling, paperwork processing, and system updates, all within a fast-paced, team-oriented environment. Your attention to detail and ability to multitask will help maintain operational excellence and deliver a best-in-class experience for both associates and customers.

Responsibilities

• Coordinate hiring and onboarding processes, including scheduling interviews, preparing documentation, and managing applicant records in Workday.
• Facilitate new associate orientation, ensuring timely completion of required documentation and training, and maintaining accurate personnel files.
• Provide customer service support by greeting customers, answering questions, and assisting with paperwork.
• Process sales and auction paperwork, including DMV documentation and dealer registration.
• Handle cash management tasks, including deposits, safe handling, and multiple payment types.
• Support Business Office operations and mentor new associates as needed.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Requirements

• Ability to read, interpret, and accurately transcribe data for record-keeping.
• Strong organizational skills and attention to detail in a deadline-driven environment.
• Proficiency in word processing, spreadsheets, and intermediate PC skills.
• Effective communication skills for interacting with customers and associates in person, by phone, and in writing.
• Ability to multi-task and prioritize in a fast-paced setting.
• Maintain confidentiality of records and reports within scope of position.
• Flexibility to work varied schedules, including nights, weekends, and holidays.

About CarMax

At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nation’s largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For® and are committed to helping our communities thrive. As an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels change—sparking ideas, overcoming challenges, and shaping what’s next. Join us in creating a better future– for our company, our customers, and the communities we call home.

Pay

The hourly rate for this position is $17.89 - $20.13.

Benefits

Except as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time.

• Full-time Hourly or Commission/Incentive Eligible Associates:
  • Earn up to 48 hours of sick time per year, accrued on a per pay period basis.
  • Between 80 hours and 200 hours per year of vacation time after a 90-day waiting period, depending on years of continuous service with the Company.
  • 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday.
  • If an Associate works on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay.
• Full-time Salaried Associates:
  • Entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc., subject to manager approval.

For more details about benefits, visit the CarMax Benefits website.