Management Analyst- Planning and Development Services

About the role

Join the Planning and Development Services team as a Management Analyst and play a key role in advancing operational excellence through data-driven insights, process improvements, and innovative solutions. This position serves as a strategic resource to support multiple programs by analyzing performance, improving business practices, managing special projects, and helping teams make informed decisions that enhance service delivery. You will collaborate across divisions, lead technology and process improvement initiatives, and translate complex information into meaningful reports, recommendations, and actionable strategies. This role requires strong analytical skills, sound judgment, and the ability to work collaboratively across multiple program areas while managing competing priorities independently.

Responsibilities

• Provides excellent customer service to both internal and external customers.
• Develops and implements communication strategies.
• Prepares and conducts training on new policies, procedures, or programs.
• Interprets data gathered from research and converts data into useful information.
• Prepares presentations, letters, memorandums, statistical reports, manuals, and other documents using synthesized information.
• Maps business practices and develops procedures through analysis of Planning and Development Services sections and programs to determine where efficiencies can be obtained through changes in existing work programs or by implementing technological solutions.
• Advises Planning and Development Services staff on how to implement business processes.
• Maintains individual and group security for multiple applications managed by Planning and Development Services.
• Serves as primary representative for software implementation, including leading team efforts within the division associated with mapping, testing, coordinating, and implementing software solutions.
• Creates reports from various software applications, standardizes reports for general usage, and analyzes data.
• Maintains and updates the Planning and Development Services web page, including posting reports, updating staff information, providing current information, posting bids, and other requested information.
• Responds in a timely manner to phone calls and correspondence; attends staff meetings and training courses.
• Provides technical and administrative support to the Planning and Development Services Division, including general administrative tasks and covering the front counter as needed.
• Processes time sheets, payroll, purchase orders, personnel action forms, budget preparation, labor distribution reports, and other procedural forms accurately and timely.
• Manages special projects as requested.
• Prepares, reviews, reconciles, and presents budgetary and financial information and reports on behalf of the division.
• Assists in preparation of budget creation, budget recommendations, coordinating budget information, and compiling budget recommendations into comprehensive budget documents.
• Conducts financial projections and forecasts for assigned areas or projects.
• Advises divisions on budgetary and financial policies and procedures.
• Prepares and monitors contracts for outside services to ensure timely completion of requests for proposal (RFP) and procurement projects, conformance to project guidelines, and proper billing for services rendered.
• Prepares and administers grant proposals, monitors active grants to ensure compliance with regulations, and maintains appropriate records of grant administration.
• Manages service contracts and ensures services rendered conform with contract guidelines.
• Coordinates project management with other city divisions, programs, and outside agencies as needed.
• Participates in public involvement on project-related issues as needed.
• Ensures project tasks are aligned with resources, needs, and skills.
• Tracks and documents project efforts, work products, updates, issues, budget expenditures, and timelines.
• Performs other duties as assigned.

Requirements

• Bachelor’s Degree.
• Three (3) years of related experience in business process analysis, continuous improvement, data analysis, and/or project management.
• Or any combination of education, experience, and training equivalent to the above minimum requirements.

Qualifications

• Desired Education: Bachelor’s Degree or Master's Degree in Business, Organizational Development, Public Administration, or a closely related field.
• Desired Experience:
  • Three (3) years of experience in report writing using various applications/languages/databases.
  • Two (2) years of experience working for a municipal government.
  • Technical experience implementing software applications.
• Other Requirements:
  • Must possess a valid driver’s license.
  • Regular attendance is required to ensure continuity.

Benefits

• Arizona State Retirement System with 100% employer match (mandatory contribution rate of 12%).
• 457 Deferred Compensation options.
• Group insurance including Health, Dental, and Vision coverage with Flexible & Health Savings Accounts.
• Up to 4% annual pay for performance increase.
• 13 paid holidays, plus vacation, sick leave, personal leave, paid parental leave, bereavement, and jury duty.
• Life Insurance, AD&D, Short- and Long-Term Disability, and Voluntary Life Insurance.
• First-Time Homebuyer Assistance.
• Qualified Public Student Loan Forgiveness.
• Employer Tuition Assistance.
• Employee Clinic, Telehealth, Wellness Program & Incentives, and Tobacco Cessation Program.
• Employee Assistance Program.
• Recognition programs including Workiversary, Wonderful Outstanding Worker (WOW), On-the-Spot, 7k Award, and City Manager's Excellence Awards.
• Employee discounts: Mountain Line Bus Eco Pass, Aquaplex, and Recreation Centers.

Pay

Annual salary range of $61,651.20 - $92,497.60, based on the candidate's qualifications and experience. The actual hiring salary is dependent upon relevant experience.