Management Analyst II - WorkSource DeKalb

About the role

This is a time-limited position.

Responsibilities

• Conducts operational research, productivity analyses and management studies to assist in the management of departmental operations, programs, and services;
• Compiles and/or monitors various administrative and statistical data pertaining to divisional operations;
• Researches information pertinent to task or project;
• Analyzes data and identifies trends;
• Prepares or generates reports;
• Makes recommendations for changes in policies and procedures to improve operations, provide more responsive service, and/or optimize the use of resources;
• Develops recommendations for changes in departmental policies and procedures;
• Provides technical assistance and information to management to aid decision making;
• Performs financial reviews and analyses for the department;
• Compiles and evaluates operational data and cost histories;
• Makes recommendations to improve cost and operational effectiveness;
• Participates in budget development;
• Captures and coordinates routine projects for the department, conducted either in-house or via third party contractors, including management studies and various professional services;
• Aids in defining the scope of the project;
• Formulates solutions and recommends problem resolution;
• Facilitates implementation of the project;
• Provides administrative support to the project as needed;
• Works at this level is usually relegated to coordination of the department’s participation in major, County-wide projects, and serves in a secondary or subordinate role to the designated construction manager for large capital improvement projects;
• Assists division managers with strategic and long-range planning for departmental operations;
• Keeps managers apprised of developments at the state and federal level that impact the department;
• Makes sure to monitor pending legislation for impact on operations;
• Oversees compliance with new legislation;
• Administers grants for various state and federally funded programs;
• Compiles and submits grant applications;
• Researches funding sources and program opportunities;
• Supports departments with grant activities;
• Makes sure to monitor and ensures compliance with all requirements for awarded grants;
• Responds to complaints and questions related to County or department operations, activities, or other issues;
• Provides information, researches problems, and initiates problem resolution;
• Works with supervisors and managers to ensure effective coordination and cooperation across units;
• Serves as a liaison to various civic or governmental organizations and committees, task forces, boards, and commissions;
• Confers regularly with officials from the state, authorities, and commissions;
• Provides information about departmental operations;
• Participates in discussions and decisions;
• Keeps the director apprised of activities;
• Leading performance analysis and improvement activities for WIOA Adult, Dislocated Worker, Youth, and other workforce programs;
• Developing and maintaining performance dashboards, participant-flow reports, enrollment reports, outcomes reports, and provider-performance reports;
• Supporting State monitoring visits, internal program monitoring, data validation, corrective action plans, and response narratives;
• Reviewing program files, case notes, eligibility documentation, supportive-service records, training documentation, and outcome documentation for accuracy and compliance;
• Assisting with development and revision of local policies, procedures, Board plans, grant applications, strategic plans, Memoranda of Understanding, and partner agreements;
• Conducting research and analysis on labor-market trends, priority industries, employer needs, training-provider outcomes, and emerging workforce opportunities;
• Serving as a lead analyst and subject-matter resource for lower-level analysts or program staff, without necessarily having direct supervisory responsibility.

Qualifications

• Bachelor’s degree in Public/Business Administration, a field related to assigned operation, or equivalent technical experience and certification;
• Three years of experience in area of assignment;
• Master’s degree in Public Administration, Business Administration, Workforce Development, Human Resources, Social Work, Economics, or a related field;
• Four (4) to six (6) years of progressively responsible professional experience in program analysis, workforce development, grants administration, public administration, performance management, compliance monitoring, fiscal analysis, or a related field;
• Experience working with Workforce Innovation and Opportunity Act (WIOA) Adult, Dislocated Worker, Youth, Wagner-Peyser, SNAP Employment and Training, Temporary Assistance for Needy Families, apprenticeship, youth employment, or other publicly funded workforce programs;
• Experience supporting a Local Workforce Development Board, One-Stop Career Center, government agency, nonprofit workforce organization, educational institution, or workforce training provider;
• Experience with grant-funded program operations, contract monitoring, procurement, budget tracking, invoice review, and fiscal reporting;
• Experience preparing reports, memoranda, board materials, policy documents, corrective action plans, performance improvement plans, and executive-level presentations;
• Experience using workforce or case-management systems, including Georgia Workforce System, WorkSource Georgia, Salesforce, or similar data-management platforms;
• Project Management Professional, Certified Public Manager, Lean Six Sigma, workforce development certification, or comparable credential preferred.

Preferred Qualifications

• Master’s degree in Public Administration, Business Administration, Workforce Development, Human Resources, Social Work, Economics, or a related field;
• Four (4) to six (6) years of progressively responsible professional experience in program analysis, workforce development, grants administration, public administration, performance management, compliance monitoring, fiscal analysis, or a related field;
• Experience working with Workforce Innovation and Opportunity Act (WIOA) Adult, Dislocated Worker, Youth, Wagner-Peyser, SNAP Employment and Training, Temporary Assistance for Needy Families, apprenticeship, youth employment, or other publicly funded workforce programs;
• Experience supporting a Local Workforce Development Board, One-Stop Career Center, government agency, nonprofit workforce organization, educational institution, or workforce training provider;
• Experience with grant-funded program operations, contract monitoring, procurement, budget tracking, invoice review, and fiscal reporting;
• Experience preparing reports, memoranda, board materials, policy documents, corrective action plans, performance improvement plans, and executive-level presentations;
• Experience using workforce or case-management systems, including Georgia Workforce System, WorkSource Georgia, Salesforce, or similar data-management platforms;
• Project Management Professional, Certified Public Manager, Lean Six Sigma, workforce development certification, or comparable credential preferred.

Skills and Abilities

• Ability to independently analyze complex program, fiscal, operational, and performance data and translate findings into actionable recommendations;
• Ability to develop dashboards, tracking tools, performance reports, work plans, standard operating procedures, and program-improvement strategies;
• Ability to identify performance risks, compliance concerns, data-quality issues, and operational barriers and recommend practical solutions;
• Ability to lead special projects, coordinate cross-functional work groups, and manage multiple assignments with limited supervision;
• Ability to monitor contracts, training providers, service providers, and partner agencies for performance, compliance, deliverables, and fiscal accountability;
• Ability to prepare clear, accurate, and professional reports, correspondence, policy guidance, meeting materials, and executive briefings;
• Ability to communicate effectively with County leadership, Workforce Board members, employers, training providers, community partners, staff, and state oversight agencies;
• Ability to facilitate meetings, present data findings, and support strategic planning, program design, and continuous-improvement discussions;
• Strong proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and data-reporting tools;
• Advanced Excel skills, including pivot tables, formulas, filters, charts, and data reconciliation, are preferred;
• Ability to maintain confidentiality of participant, employee, fiscal, contract, and other sensitive information.

Required Knowledge

• Knowledge of federal, state, and local workforce-development laws, regulations, policies, and procedures, particularly WIOA requirements;
• Knowledge of workforce performance measures, including employment in the second and fourth quarters after exit, median earnings, credential attainment, measurable skill gains, and effectiveness in serving employers;
• Knowledge of program monitoring, data validation, participant-file review, corrective action processes, and continuous-improvement practices;
• Knowledge of grant administration, allowable costs, budget monitoring, contract compliance, procurement procedures, and documentation standards;
• Knowledge of labor-market information, employer engagement strategies, sector partnerships, career pathways, work-based learning, apprenticeships, and occupational-training programs;
• Knowledge of public-sector administrative practices, Board governance, open-meetings requirements, and records-retention standards.

Required Skills And Abilities

• Ability to independently analyze complex program, fiscal, operational, and performance data and translate findings into actionable recommendations;
• Ability to develop dashboards, tracking tools, performance reports, work plans, standard operating procedures, and program-improvement strategies;
• Ability to identify performance risks, compliance concerns, data-quality issues, and operational barriers and recommend practical solutions;
• Ability to lead special projects, coordinate cross-functional work groups, and manage multiple assignments with limited supervision;
• Ability to monitor contracts, training providers, service providers, and partner agencies for performance, compliance, deliverables, and fiscal accountability;
• Ability to prepare clear, accurate, and professional reports, correspondence, policy guidance, meeting materials, and executive briefings;
• Ability to communicate effectively with County leadership, Workforce Board members, employers, training providers, community partners, staff, and state oversight agencies;
• Ability to facilitate meetings, present data findings, and support strategic planning, program design, and continuous-improvement discussions;
• Strong proficiency in Microsoft Excel, Word, PowerPoint, Outlook, and data-reporting tools;
• Advanced Excel skills, including pivot tables, formulas, filters, charts, and data reconciliation, are preferred;
• Ability to maintain confidentiality of participant, employee, fiscal, contract, and other sensitive information.

Additional Conditions Of Employment

• Must be able to attend evening Workforce Board, committee, employer, community, and partner meetings as required;
• Must be able to travel locally within DeKalb County and the metropolitan Atlanta region for monitoring visits, worksite visits, hiring events, training-provider meetings, and community outreach;
• Must possess and maintain a valid Georgia driver’s license or have reliable transportation for work-related travel;
• Must successfully complete all required County background checks, ethics training, records-management training, and workforce-system training.