Management Analyst II

Location: Austin, TX

About the role

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. This position performs advanced (journey-level) consultative services and technical assistance work for the Cross Coordination & Pharmacy Benefit Oversight team.

This role involves professional organizational analysis work, including conducting studies and evaluations to improve efficiency, analyzing systems and procedures, conducting work simplification studies, and preparing operations and procedures manuals to enhance organizational effectiveness of contract monitoring over the Managed Care Pharmacy Benefit. The position will analyze Vendor Drug Program functions and activities being considered for conversion to contract operations, ensure contract requirements are met, identify performance trends, and evaluate improvement activities or contract remedies.

This position assists with the development, implementation, and management of complex performance management plans for the various pharmacy benefit contracts administered by Texas Health & Human Services. It also participates in the development of policies, guidelines, procedures, and communication produced by the unit, as well as compliance and project coordination with the Health and Human Services (HHS) enterprise programs and stakeholders.

Responsibilities

• Attends work on a regular and predictable schedule in accordance with agency leave policy and performs other duties as assigned.
• Participates in the development of plans and actions to meet the goals and objectives of the program, including:
  • Development and implementation of the program's policies, procedures, rules, and guidelines.
  • Implementation of policies, procedures, rules, and guidelines for program administration.
  • Development and use of evaluation tools to measure progress toward program goals and objectives.
  • Participation in all evaluation activities of the program (internal, external, and contractor evaluation).
  • Providing updates to leadership.
• Participates in and oversees compliance and project coordination with HHS enterprise programs and stakeholders. Consults with private and public agencies to resolve problems, identify training needs, and discuss program effectiveness.
• Participates in the development and implementation of program processes and tools to determine if contractors are meeting their contract performance obligations. Directs staff toward identifying trends or anomalies requiring additional oversight and monitoring. Participates in and/or oversees on-site and desk reviews of pharmacy benefit contractors. Develops recommendations for improvement and corrective action to standardize or improve systems.
• Provides consultative services and technical assistance to the division and department staff related to performance management and monitoring. Oversees representatives of the Vendor Drug Program, including contracted vendors, at meetings, hearings, trials, conferences, and seminars. Prepares comprehensive technical records and reports to present and interpret data, identify alternatives, and make and justify recommendations to contracts, processes, and/or objectives. Analyzes new or proposed legislation or regulations to determine their effect on program operations and management.
• Participates in and/or oversees the development and implementation of strategic goals by gathering pertinent business, financial, policy, service, and operations information; identifying and evaluating trends and options; choosing a course of action; defining objectives; and evaluating outcomes for the program. Oversees compliance with the risk and issue management program to ensure critical risks and issues are mitigated and elevated.
• Participates in and/or oversees the development of the program's goals and objectives to support strategic plans and program priorities, including:
  • Overseeing special studies and/or analysis to identify methods/processes/procedures affecting the program.
  • Developing and implementing effective techniques for evaluating policies, processes, and procedures, and devising solutions for program improvement.
  • Researching historical, current, and projected data to identify problems, causes, and areas for procedural or system changes.
  • Researching new or improved business and management practices for application to agency programs or operations.
• May participate in and/or oversee the development of program communications and reports to external and internal parties regarding performance management issues, activities, or results. May prepare or oversee status reports for management identifying progress, productivity, key milestones, results of evaluation activities, overall contractor performance, trends, or anomalies requiring additional contract oversight and action. Consults with management to initiate studies; identify priorities; and define study scope, purpose, objectives, time frames, and resource requirements.

Requirements

• At least three years of experience in financial analysis, program or policy evaluation and analysis, procurement, contract data reporting, or contract monitoring work/responsibilities.
• Demonstrated experience in the development, implementation, evaluation, and interpretation of program policies.
• At least two years of experience in one or more of the following areas: outpatient pharmacy, Medicaid and CHIP, state and federal legislation, managed care programs, policy/financial analysis, or contract management.
• Graduation from an accredited four-year college or university preferred. Experience and education may be substituted for one another on a year-to-year basis.
• Certified Texas Contract Manager (CTCM) preferred, or the ability to obtain certification within 12 months of hire date and maintain certification throughout employment.

Skills

• Knowledge of organizational development and management practices as applied to the analysis, evaluation, development, and implementation of programs, policies, and procedures.
• Knowledge of methods and procedures analysis techniques, work simplification methods, forms and records design and control procedures, and statistical analysis.
• Ability to analyze or evaluate problems; develop, recommend, or present alternative solutions; conduct or coordinate studies; develop, interpret, or implement policies and procedures; design programs or training; prepare concise reports; and communicate effectively.
• Knowledge of state and federal laws and regulations relevant to Medicaid/CHIP programs.
• Knowledge of contracting regulations, compliance, and monitoring contracts.
• Skills in operating personal computers and using applicable software, including Microsoft products (e.g., MS Word, Excel). Advanced Excel and SharePoint skills are preferred.
• Ability to evaluate contracts and recommend future actions.
• Ability to interpret policies, procedures, and regulations.
• Strong ability to write and edit correspondence, memoranda, contract requirements, and specifications.
• Ability to monitor and evaluate contractor performance.
• Strong ability to communicate effectively both orally and in writing.
• Ability to lead or facilitate workgroups.
• Ability to communicate with internal and external stakeholders.

Benefits

Our comprehensive benefits package includes:

• 100% paid employee health insurance for full-time eligible employees.
• A defined benefit pension plan.
• Generous time off benefits.
• Numerous opportunities for career advancement.

Explore more details on the Benefits of Working at HHS webpage.

Pay

Salary Range: $4,523.16 - $7,253.83 per month

Schedule

• Full-time, regular position.
• Day shift (First).
• Eligible for telework.
• Travel: Up to 10%.
• This position is required to work in the office building on scheduled days and is located in the Austin area. Candidates must live in the Austin area.