Management Analyst – EHR Research Study Build & Maintenance Support

About the role

Aptive Resources is seeking a Management Analyst to support the Office for the Sustainment & Implementation of Research EHR Solutions (OSIRES) within the Department of Veterans Affairs (VA) Office of Research and Development (ORD).

Responsibilities

• Support implementation and sustainment activities associated with research-related Electronic Health Record (EHR) solutions.
• Administer surveys and site assessments to identify research study build, maintenance, and sustainment requirements.
• Gather, document, analyze, and track study-specific requirements, requests, scope changes, and implementation needs.
• Maintain REDCap databases and ensure project information, survey results, study requirements, and status updates remain accurate and current.
• Verify, organize, validate, and clean project-related data to support reporting and operational decision-making.
• Cook up communication among researchers, study teams, VHA facilities, OSIRES personnel, and other stakeholders.
• Schedule meetings, prepare agendas, document meeting minutes, track action items, and support follow-up activities.
• Develop and maintain trackers, status reports, requirement logs, and workflow documentation.
• Monitor progress of study build and sustainment activities and help ensure timely completion of assigned actions and milestones.
• Aid in development and refinement of processes, SOPs, job aids, templates, and other operational materials supporting program growth and standardization.
• Identify issues, risks, and opportunities for process improvement and assist in developing practical solutions.
• Support stakeholder engagement and coordination activities associated with ongoing EHR deployments and sustainment efforts.

Qualifications

• Bachelor's degree in Public Health, Health Informatics, Business Administration, Healthcare Administration, Research Administration, or a related field.
• 4+ years of experience supporting program operations, healthcare operations, clinical research operations, EHR implementation, research administration, or related activities.
• Hands-on experience with tools like REDCap, including survey administration, database maintenance, reporting, and data management activities.
• Experience gathering requirements, maintaining tracking systems, coordinating stakeholders, and supporting operational workflows.
• Experience validating, documenting, organizing, and maintaining large datasets.
• Strong organizational and time management skills with the ability to manage multiple priorities and deadlines.
• Strong analytical, critical thinking, and problem-solving skills.
• Excellent verbal and written communication skills.
• Strong customer service and stakeholder engagement skills.
• Proficiency with Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook, and Teams.
• Ability to work independently and collaboratively in a fast-paced environment.
• Ability to obtain and maintain a public trust clearance.

Desired Qualifications

• Experience supporting healthcare, clinical research, research operations, or EHR implementation initiatives.
• Familiarity with Oracle Health/Cerner, VA EHR modernization efforts, or other enterprise EHR platforms.
• Familiarity with health data workflows, research compliance requirements, or research study management activities.
• Experience supporting implementation, sustainment, or operational change initiatives.
• Experience developing SOPs, process documentation, workflow diagrams, or operational guidance materials.
• Experience working in VA, VHA, federal healthcare, or academic research environments.
• Project management training or certification (PMP, CAPM, Agile, or similar) is a plus but not required.
• A high degree of professionalism, discretion, and mature judgment in handling sensitive information.

About Aptive

Aptive partners with federal agencies to achieve their missions through improved performance, streamlined operations, and enhanced service delivery. Based in Alexandria, Virginia, we support more than a dozen agencies including Veterans Affairs, Transportation, Defense, Homeland Security, and the National Science Foundation. We specialize in applying technology, creativity, and human-centered services to optimize mission delivery and improve experiences for millions of people who count on government services every day. Founded: 2012 Employees: 300+ nationwide EEO Statement Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class. Veterans, members of the Reserve and National Guard, and transitioning active-duty service members are highly encouraged to apply.