Management Adjusting CSL Associate Manager - National General
About the role
The Associate Manager is responsible for providing exceptional claims and inquiry service through chat while managing and motivating ten to fifteen adjuster staff or vendors to achieve inspired levels of performance and expert execution of required claim processes.
Responsibilities
- Frequently participates in special projects as a subject matter expert
- Manages and oversees performance of vendors
- Oversees response to highly complex arbitrations and contentions
- Oversees the negotiation of highly complex claim settlements
- Oversees the resolution of highly complex customer conflicts or issues
- Analyzes unit reports and supports the achievement of business unit objectives
- Defines, analyzes, and tracks department, section, and/or unit measures
- Reviews employee work quality and interactions with customers through conducting ride-alongs or sit-alongs and file reviews
Supervisory Responsibilities
This job has supervisory duties.
Skills
- Claims Processing
- Coaching
- Communication
- Conflict Management
- Employee Supervision
- Leadership
- Negotiation
- Process Improvements
- Strategic Plan
Compensation
Base compensation offered for this role is Associate Manager: $80,000.00 – 124,600.00/salary Annually and is based on experience and qualifications. Total compensation for this role is comprised of several factors, including the base compensation outlined above, plus incentive pay (i.e. commission, bonus, etc.) as applicable for the role.
Benefits
Benefits include a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs. When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.