Managed Services - Presales Architect

About the role

This role combines customer-facing solution architecture with technical leadership responsibilities for designing and positioning NetApp Managed Services and Storage-as-a-Service (STaaS) solutions. The individual will partner with sales teams, customers, and delivery organizations to assess customer environments, architect Managed Services solutions, support strategic bid pursuits, and ensure successful transition to service delivery.

Key Responsibilities

• Technical Lead Responsibilities:

  • Act as the technical authority within Managed Services bid pursuit teams, guiding sales, presales, and delivery stakeholders.
  • Lead customer discussions to understand technical environments, business objectives, operational requirements, and integration needs.
  • Establish trusted advisor relationships with customer stakeholders and communicate the business value, financial impact, and operational benefits of Managed Services and STaaS solutions.
  • Analyze infrastructure, capacity, utilization, and operational data to support solution design and service transitions.
  • Collaborate with customers and internal teams to identify risks, dependencies, and mitigation strategies throughout the sales cycle.
  • Provide technical leadership and guidance from opportunity qualification through service transition and ongoing customer engagement.

• Managed Services Solution Architect Responsibilities:

  • Design end-to-end Managed Services and Storage-as-a-Service (STaaS) architectures, including storage, cloud, monitoring, automation, security, reporting, and operational processes.
  • Assess customer environments using discovery tools, operational data, and stakeholder interviews to determine requirements and readiness.
  • Map customer requirements to standardized service offerings while defining customized service designs where required.
  • Architect outcome-based and consumption-based "as-a-Service" solutions that align customer business objectives with scalable and commercially viable service offerings.
  • Evaluate customer technologies, operational practices, scripts, processes, and third-party tools to ensure compatibility with NetApp Managed Services.
  • Develop transition and migration strategies for customers moving from self-managed environments or incumbent managed service providers.
  • Define security, access, connectivity, monitoring, integration, automation, and tooling requirements needed to support service delivery.
  • Assist in defining cost-efficient infrastructure deployment strategies aligned to customer growth, service requirements, and commercial objectives.
  • Provide architectural guidance to delivery teams during onboarding while supporting thought leadership discussions, service optimization, and future expansion opportunities with customers.

Job Requirements

• Deep understanding of IT Service Management principles and practical experience with ITIL-based service delivery models.

• Deep NetApp technical expertise and broad knowledge of enterprise storage, cloud, data center, and infrastructure technologies.

• Experience supporting Managed Services and STaaS opportunities including solution scoping, service design, quoting support, SOW development, RFQ/RFP responses, and customer presentations.

• Experience developing and positioning Managed Services pricing models, including outcome-based and consumption-based services (e.g., $/TiB models), with the ability to align customer outcomes, operational requirements, risk, and profitability.

• Strong understanding of enterprise infrastructure, virtualization, cloud, hybrid-cloud architectures, and operational tooling.

• Experience with customer discovery, infrastructure assessments, operational readiness evaluations, and technical due diligence activities.

• Knowledge of security, remote management, access controls, governance, and compliance requirements within enterprise environments.

• Experience with ITSM platforms, monitoring tools, service integrations, automation frameworks, and operational reporting solutions.

• Proven ability to design scalable, secure, supportable, and cost-effective Managed Services solutions.

• Strong commercial awareness and demonstrated ability to align technical design decisions with business and financial objectives.

• Excellent communication, presentation, leadership, and stakeholder management skills, with the ability to engage executives and technical audiences.

Education and Experience

Typically requires a minimum of 12 years of related experience and a Bachelor's degree or commensurate experience. Experience supporting enterprise Managed Services engagements, solution architecture, consulting, or technical presales activities. ITIL certification preferred.

Compensation

The target salary range for this position is 170,000 - 253,000 USD. The salary offered will be determined by the candidate's location, qualifications, experience, and education and may be outside of this range. Final compensation packages are competitive and in line with industry standards, reflecting a variety of factors, and include a comprehensive benefits package.

Benefits

Benefits may vary by country and region, and further details will be provided as part of the recruitment process.

At NetApp, We Thrive

We embrace a hybrid working environment designed to strengthen connection, collaboration, and culture for all employees. This means that most roles will have some level of in-office and/or in-person expectations, which will be shared during the recruitment process.

Equal Opportunity Employer

NetApp is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination based on age, race, color, gender, sexual orientation, gender identity, national origin, religion, disability or genetic information, pregnancy, protected veteran status, and any other protected classification.