Managed Services Presales Engineer

Managed Services Presales Engineer – Dallas, TX (Full‑Time, Exempt)

About MGT: MGT is a leading provider of technology and advisory solutions serving state, local, and education government agencies (SLED) across the United States. With almost 1,200 employees, the firm delivers managed and secure networks, human capital and fiscal solutions, education system improvements, and equity initiatives. Founded in 1975, MGT has grown through organic growth and acquisitions, celebrating its 50th year in 2025.

Responsibilities

• Lead customer presentations and equipment demonstrations (on‑site or virtual) and collaborate with sales to develop relationships and execute strategic and tactical objectives.
• Attend on‑site customer meetings, providing technical expertise, solution guidance, and ensuring alignment between client needs and proposed architectures; travel as required.
• Provide architect‑level oversight on large, complex projects, ensuring best practices in design, implementation, and integration throughout all delivery phases.
• Deliver architect‑level technical support during project startup and post‑implementation to ensure seamless transition and client satisfaction.
• Identify, position, and promote MGT’s MSP solutions, including Monitoring, Element Management, SIEM/SOC, and Managed VoIP/Cloud VoIP.

Requirements

• Bachelor’s degree or equivalent work experience.
• Five (5) or more years of hands‑on experience in a relevant technology field.
• Two (2) or more years of pre‑sales engineering experience.

Skills

• Strong knowledge of service delivery frameworks (ITIL v4) and service catalog design.
• Experience with ITSM platforms (ServiceNow, ConnectWise, Autotask, Jira Service Management) and ticket/CMDB workflows.
• Proficiency with network and endpoint monitoring platforms (Auvik, ManageEngine, ConnectWise) and SIEM/SOC integration.
• Design of monitoring stacks, alert thresholds, and escalation processes.
• Patch management and automated remediation tooling.
• Ability to build business cases, TCO/ROI comparisons, and communicate financial justifications to CFO/finance stakeholders.
• Expertise in quantifying cost avoidance, soft value (reduced MTTR, productivity gains), and competitive differentiation.
• Develop and deliver customer presentations, QBR structures, and dashboard/reporting tools (Power BI, native ITSM reporting).
• Root cause analysis documentation standards and gross margin modeling for recurring services contracts.
• Understanding of contract term structures, auto‑renewal, true‑up/true‑down, and co‑term alignment.
• Working knowledge of adjacent practice areas (security, collaboration, datacenter/cloud, physical security) to identify attach opportunities.
• Ability to translate prospect environments into right‑sized managed services proposals and create transition/onboarding plans (30‑60‑90 day).
• Proven ability to design and implement large‑scale solutions with budgetary and cost estimating.
• Strong written and verbal communication, organizational, and interpersonal skills.
• Excellent customer presentation skills and willingness to pursue ongoing learning.

Benefits

• Flexible and remote work options.
• Competitive compensation package.
• Flexible paid time off.
• 5% 401(k) matching program.
• Equity opportunities.
• Incentive and bonus programs.
• Up to 16 weeks of paid parental leave.
• Flexible spending accounts.
• Full‑health benefits (medical, dental, vision) with employee‑only coverage fully funded.
• Life insurance, short‑ and long‑term disability, and income protection benefits.

Schedule

Full‑Time, Exempt position based in Dallas, TX.