Managed Services Consultant - Life Sciences (Remote)

The Role

Provide post-go-live administrative support for multiple clients
Solutioning and configuration of Vault applications to meet customer needs, including but not limited to workflows, document types, security, fields, page layouts, and notifications
Bulk import/export of content and data
Ad hoc training of users and administrators
Analysis and deployment of new product features
Maintenance of production and sandbox environments
Creation of regular and ad hoc customer reports
Experience with configuring/supporting/implementing software
Customer service or consulting experience
Ability to quickly understand client requirements and needs and articulate potential solutions
Experience fulfilling customer needs and managing expectations
Strong organizational skills with the ability to switch tasks quickly
Excellent verbal and written communication skills
Bachelor’s degree or equivalent relevant experience
Project management experience
Understanding of life sciences drug development process
Understanding of life sciences compliance requirements
Experience with Veeva Vault, document management solutions such as OpenText, Documentum/EMC, Liquent, and/or Next Docs, eTMF/CTMS solutions

Responsibilities

• Provide post-go-live administrative support for multiple clients
• Solutioning and configuration of Vault applications to meet customer needs
• Bulk import/export of content and data
• Ad hoc training of users and administrators
• Analysis and deployment of new product features
• Maintenance of production and sandbox environments
• Creation of regular and ad hoc customer reports
• Experience with configuring/supporting/implementing software
• Customer service or consulting experience
• Ability to quickly understand client requirements and needs and articulate potential solutions
• Experience fulfilling customer needs and managing expectations
• Strong organizational skills with the ability to switch tasks quickly
• Excellent verbal and written communication skills
• Bachelor’s degree or equivalent relevant experience
• Project management experience
• Understanding of life sciences drug development process
• Understanding of life sciences compliance requirements
• Experience with Veeva Vault, document management solutions such as OpenText, Documentum/EMC, Liquent, and/or Next Docs, eTMF/CTMS solutions

Requirements

Experience with configuring/supporting/implementing software
Customer service or consulting experience
Ability to quickly understand client requirements and needs and articulate potential solutions
Experience fulfilling customer needs and managing expectations
Strong organizational skills with the ability to switch tasks quickly
Excellent verbal and written communication skills
Bachelor’s degree or equivalent relevant experience
Project management experience
Understanding of life sciences drug development process
Understanding of life sciences compliance requirements
Experience with Veeva Vault, document management solutions such as OpenText, Documentum/EMC, Liquent, and/or Next Docs, eTMF/CTMS solutions

Qualifications

Bachelor’s degree or equivalent relevant experience

Skills

Experience with configuring/supporting/implementing software
Customer service or consulting experience
Ability to quickly understand client requirements and needs and articulate potential solutions
Experience fulfilling customer needs and managing expectations
Strong organizational skills with the ability to switch tasks quickly
Excellent verbal and written communication skills
Understanding of life sciences drug development process
Understanding of life sciences compliance requirements
Experience with Veeva Vault, document management solutions such as OpenText, Documentum/EMC, Liquent, and/or Next Docs, eTMF/CTMS solutions

Benefits

• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retailer programs
• 1% charitable giving program

Pay

Base pay: $70,000 - $140,000

Schedule

Not specified