Managed Payroll Specialist

Top 5 Responsibilities

• Process payroll for multiple clients - Manage timeline, send reminders, perform maintenance (status changes, leaves, PTO, court ordered deductions), close time, share pre-payroll reports for approval, process and share post-payroll reports. Manual checks and off cycle runs as needed.
• Wage statements. Verifications of employment.
• Payroll Process Improvement - Proactively evaluate current client and Thread internal processes to ensure effectiveness and accuracy. Document current process. Continue education on payroll knowledge, laws and system abilities.
• Administer ticketing system effectively.
• Client Training - Coordinate with Thread trainers to provide iSolved training for clients.

Client Retention

• Meet payroll compliance and client expectations.
• Respond to tickets timely (under 90 mins) and pick up the phone when appropriate.
• Maintain a minimum NPS score of 70 or greater.

Qualifications

• Bachelor's degree in Business Administration, Accounting, or related field.
• At least 2 years of experience in payroll processing, customer service, or a related field.
• Strong understanding of payroll laws and regulations.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite, particularly Excel.
• Ability to work independently and manage multiple tasks simultaneously.

Skills

• Payroll processing and management.
• Customer service and problem-solving.
• Time, benefits, and tax administration.
• Technical proficiency with payroll software.
• Effective communication and interpersonal skills.

Benefits

Thread HCM offers a competitive compensation package including health insurance, retirement plans, and paid time off.

Pay

Compensation is commensurate with experience.

Schedule

Full-time position with flexible working hours.