Managed Payroll Associate III - Elevate Solutions

About the role

This role serves as an advanced subject-matter resource within the Elevate Solutions team, providing elevated support across key Human Capital Management (HCM) functions, including payroll processing, HR data management, and client inquiry resolution.

Responsibilities

• Payroll & HR Data Entry: Maintain, process, and perform advanced level validation of payroll and HRIS data with exceptional accuracy and confidentiality across complex client accounts.
• Client Communication: Deliver prompt, clear, and professional communication via phone, email, and ticketing systems; serve as a trusted resource on routine and complex inquiries, offering consultative guidance and proactive client support.
• Ownership & Follow-Through: Independently manage assigned client workload, including escalated or high-impact service items, ensuring timely follow-up and resolution. Support team members by advising on prioritization and best practices.
• Problem Solving: Diagnose and resolve advanced payroll and data discrepancies, conduct deeper root-cause analysis, and provide recommendations. Serve as an escalation point for team members as needed.
• Cross-Functional Collaboration: Liaise with internal teams (e.g., Product Support, Tax, Benefits) to ensure seamless service delivery and resolution of complex issues.
• Process Adherence: Ensure full compliance with internal procedures, control protocols, and payroll policies, including client-specific processing requirements.

Primary Responsibilities

• Payroll Administration: Execute end-to-end payroll tasks including pre-check validations, earnings/deductions auditing, and post-processing confirmations. Conduct advanced reviews of complex payroll scenarios and support team members with guidance on exceptions.
• Data Maintenance: Manage HR, timekeeping, and pay data updates including complex changes and ensuring alignment with client expectations.
• Client Issue Resolution: Lead and resolve day-to-day service requests from clients, providing deeper support and stepping in to help escalate with team as needed.
• Knowledge Management: Maintain advanced knowledge of supported platforms, internal policies, and regulatory requirements relevant to client deliverables. Contribute to training materials and documentation updates.
• Quality & Compliance: Perform advanced audits and reconciliation activities to ensure compliance with client contracts, internal standards, and external regulations.
• Support Tax Filings: Assist with the preparation, validation, and tracking of payroll tax filings. Ensure awareness of deadlines, escalate discrepancies, and coordinate with internal teams to resolve tax-related issues.
• Mentorship & Leadership Support: Mentor team members, support onboarding and training efforts and share best practices. Assist leadership with workflow coordination, knowledge reinforcement, and team support as needed.
• Strategic Oversight & Client Partnership: Engage at a deeper level with clients by offering proactive recommendations, identifying potential risks or trends, and contributing to strategic discussions that elevate client experience and operational excellence.

Requirements

• Bachelor's Degree required
• 3+ years of relevant HCM experience
• Advanced proficiency in payroll systems, HCM workflows, and data management
• Experience in customer service or previous client interfacing role with proven ability to manage escalations and complex inquiries
• Demonstrated accuracy, attention to detail, and strong time-management skills
• Proficiency in Microsoft Office suite
• Data accuracy and proficiency

Preferred

• Professional payroll or HR Certifications (CPP, FPC, APA, and/or SHRM-CP certified)
• Experience in managed services, payroll operations, or call center environment
• Prior experience mentoring or coaching peers