Managed Account Coordinator

Job Summary

S.A. Comunale is seeking a Managed Account Coordinator to support the Inspection department. The primary function of this role is to manage customer specific requests as it relates to inspection and service of the fire protection systems.

Essential Duties & Responsibilities

• Schedule service and inspection of customer sites on demand and set frequencies.
• Work with all departments to ensure completion of customers work.
• Perform follow up as necessary on outstanding work orders.
• Provide phone coverage for assigned account(s) as well as overflow.
• Invoice customers for work tickets and contracts.
• Be the primary customer service contact for assigned account(s).
• Cross-train to perform any job occupation as determined by the Company.
• Regular and reliable attendance.

Qualifications

• A High School Diploma or GED is required.
• 3+ years’ experience in a call center or customer service environment is required.
• Strong customer service skills and the ability and willingness to learn new systems and processes is required.
• Experience with Microsoft Office (i.e., Word, Excel, and PowerPoint) applications is required.
• Excellent customer service skills are required.

Pay

The Company offers a competitive salary and benefits package.

Schedule

The schedule is flexible and will be discussed during the interview process.

Benefits

The Company offers a comprehensive benefits package which includes:

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off
• Retirement plans

Skills

Strong customer service skills, the ability to learn new systems and processes, and experience with Microsoft Office applications are required.

Benefits

The Company is an Equal Opportunity Employer and provides an inclusive environment for all employees.