Jobs · Customer Service · Texas

Malama Ambassador / Birth Equity Advocate - Bilingual (Part-Time) - Texas

Malama Health · San Antonio, TX · 1 mo ago
On-siteCustomer Service$9.2/hrPart-time

Role Responsibilities

  • Conduct in-person outreach at WIC clinics, FQHC waiting rooms, and CBO program sites across assigned counties
  • Build trusted relationships with pregnant and postpartum Medicaid members
  • Distribute Malama provider kits, flyers, stands, stickers, and other outreach materials
  • Represent Malama at community events including baby showers, health fairs, and partner-hosted convenings
  • Identify new local partnership opportunities and share learnings with the Malama team
  • Help organize or staff monthly pop-up events, baby supply giveaways, community baby showers, and clinic tabling days
  • Cover basic event logistics with support from the Malama team
  • Share photos, learnings, and outcomes from events
  • Help gather feedback from moms and community partners on what resources are most needed
  • Track and report outreach activity, including clinics visited, contacts made, materials distributed, events attended, and follow-up needed
  • Participate in regular Malama team check-ins with other ambassadors
  • Share what is working, what is not working, and what the team should test next
  • Help build the first version of Malama's ambassador playbook

Requirements

  • Deep ties to and lived experience in the communities served: Houston, San Antonio
  • Commitment to birth equity, reproductive justice, and culturally congruent care
  • Strong interpersonal skills and ability to build trust with diverse populations
  • Comfort with engaging with CBOs, following up, and tracking outreach activities

Preferred

  • Current Community Health Worker (CHW) certification OR equivalent community health experience
  • Bilingual or multilingual — Spanish or other languages spoken in priority counties
  • Prior experience with Medicaid, WIC, FQHC, or community-based maternal health programs

Benefits

  • $20.00/hour
  • Part-time (:15 hrs/week)

Schedule

  • Opportunities to grow as the program scales
  • Entry-level welcome — no prior CHW experience required if you have community roots and a CHW cert (or equivalent experience)

Qualifications

  • Meaningful community impact — your work directly reduces maternal and infant health disparities
  • Connection to a statewide network of birth equity advocates, doulas, and community health workers
  • Supportive, mission-driven team culture

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