Make Ready Technician

About the role

The Make Ready Technician is responsible for preparing vacant homes for new residents by performing initial move-out inspections, completing general repairs, and assisting with final punch and readiness activities. This role plays a critical part in ensuring homes meet company standards for Clean, Safe, and Functional while supporting efficient turnaround timelines.

Responsibilities

• Perform initial move-out inspections on assigned homes
• Identify and document repair needs, damages, to create the scope of work
• Affiliate with punch walks and final readiness tasks as requested
• Support efforts to bring homes to leasing readiness quickly and efficiently
• Complete basic repairs and turn readiness tasks such as installing and replacing door stops, blinds, and basic hardware
• Install and test smoke detectors and CO detectors
• Complete smart lock installations and basic troubleshooting
• Complete light interior painting and wall touch-ups
• Clean and prep walls for readiness
• Replace light fixtures and bulbs as needed
• Complete minor drywall patching and basic repairs
• Communicate repair needs that require additional support or vendor involvement
• Document inspection findings and completed repairs in company systems
• Upload before/after photos and notes as required
• Maintain accurate and timely status updates
• Perform other duties as assigned to support business objectives

Qualifications

• Minimum HS Diploma or equivalent
• 1–3 years of handyman, maintenance, or construction experience, preferred
• Basic knowledge of residential repair tasks and tools
• Strong organizational and time-management skills
• Basic-intermediate written and verbal communication skills
• Detail oriented with the ability to problem-solve residential related repairs
• Ability to efficiently utilize technology as it relates to computers, mobile devices, and software or systems
• Ability to manage multiple priorities and meet deadlines

Performance Expectations & Key Metrics

• Move-Out to Start Time – Timeliness in completing initial inspections and beginning repair work following resident move-out (5.5-6.5 days)
• Dollars Per Day ($/Day) – Efficiency in progressing work relative to assigned scope and timeline expectations ($740-$750)
• Punch / Quality Control Timing – Ability to complete punch items promptly and support timely final quality checks (2.25-2.00 days)
• Post Move-In Work Orders (First 30 Days) – Quality of completed turns measured by the number of work orders generated within the first 30 days of resident occupancy, with focus on minimizing callbacks and missed scope items (.750-.850)

Required Qualifications

• Education: Minimum HS Diploma or equivalent
• Experience: 1–3 years of handyman, maintenance, or construction experience, preferred
• Skills & Competencies: Basic knowledge of residential repair tasks and tools, strong organizational and time-management skills, basic-intermediate written and verbal communication skills, detail oriented with the ability to problem-solve residential related repairs, ability to efficiently utilize technology as it relates to computers, mobile devices, and software or systems, ability to manage multiple priorities and meet deadlines

Physical Requirements

• Ability to perform physical tasks commonly associated with property maintenance and field operations, including but not limited to standing, walking, bending, kneeling, crouching, crawling, and climbing ladders or stairs
• Ability to lift, carry, push, and/or pull materials and equipment of varying weights (up to 50 pounds or more, with or without assistance)
• Ability to use hands and tools to handle, control, or feel objects, tools, or controls, including repetitive motions
• Ability to work in various positions and access confined or elevated spaces as required
• Ability to operate standard maintenance tools, equipment, and mobile technology (e.g., smartphones, tablets)
• Ability to communicate effectively in English, both verbally and in writing, as required for safe and effective job performance
• Sufficient vision (with or without correction) to safely perform job duties, including close, distance, and peripheral vision
• Reasonable accommodations will be made in accordance with applicable law to enable qualified individuals with disabilities to perform the essential functions of the position

Work Environment

• Regular work performed in residential properties, including occupied and vacant homes, construction or renovation sites, and outdoor environments
• Frequent exposure to varying weather conditions, including heat, cold, humidity, and precipitation
• Exposure to dust, odors, noise, chemicals, insects, rodents, and other environmental conditions typical of maintenance, repair, and construction work
• Use of personal protective equipment (PPE) as required
• Work may involve travel between multiple properties within an assigned region
• Interaction with residents, vendors, contractors, and internal team members in a professional manner
• Work is often fast-paced with changing priorities, service requests, and deadlines
• On-call, overtime, or extended hours may be required based on business needs, including evenings and weekends